Department Secretary - Full Time - Days

About the role

The Department Secretary’s responsibilities include the coordination of administrative duties and public relations duties with their given program/department.

Responsibilities

• Maintains a line of communication between the patient, family, clinical staff and team members
• Performs receptionist and clerical duties including but not limited to: monitoring and maintaining the electronic medical record, coordinating communication between patients and medical staff, greeting and checking in patients and families, utilizing the computer for data
• Complete tasks related to the operations of their specific department including but not limited to: coordinating meetings, ordering supplies, running reports, and coordinating department events
• Addresses customer issues including but not limited to: providing service excellence to patients and their families that meets or exceeds patient expectations through offering empathetic and compassionate patient-centered care; professionally managing patients, families and caregivers' needs and concerns using positive service recovery methods; responding to patient requests and makes active referrals to subject matter expert/decision-maker who can fulfill the patient request; providing culturally sensitive care
• Perform other duties as required

Requirements

• High school diploma or GED
• One year of college

Qualifications

• Liberal Arts or Secretarial Degree (preferred)
• Certified Health Unit Coordinator (preferred)

Pay

$18 - $23 per hour

Schedule

• Shift: Days
• Hours worked: 7.50
• FTE: 0.94
• Employee Status: A1 - Full-Time
• Union: 2006 - UFCW

Req Id: 99349 | Department: REHAB ADMIN