Second Asst Store Dir ELR

Position Summary

The Second Assistant Store Director oversees daily store operations and provides leadership and direction to achieve profitable operation of the assigned retail store. This role collaborates with the Store Director and Assistant Store Director to ensure store goals are achieved, motivates staff for success, implements strategies to increase sales, and oversees the Grocery Department.

Essential Duties And Responsibilities

• Operational Excellence

• Maintain quality customer service by effectively training Team Members.
• Oversee Team Members and implement strategies to increase productivity.
• Track and complete Grocery department inventory in an accurate and timely manner.
• Place orders based on accurate forecasting of Grocery department needs.
• Receive merchandise and verify for quality and freshness of products.
• Inspect floor displays to ensure products are properly rotated and merchandised.
• Review Team Members' weekly schedule to ensure fully staffed departments.
• Communicate and enforce standards for quality, cleanliness, organization, customer service, safety, loss prevention, sanitation, store conditions and food safety to all team members.
• Ensure compliance with state and federal regulations while upholding company values, customer service, merchandising and pricing programs.
• Continuously meet expectations of internal and external customers.
• Provide guidance to Department Managers to connect yearly goals to daily actions that focus on improvement of results.
• Partner with the Department Trainers to achieve results.
• Help maintain all weekly store metrics.
• Perform additional management duties as assigned.

• Team Member Development

• Assists with hiring, onboarding and training of new hires.
• Embrace positive employee relations through consistent and fair application of company policies and leadership values.
• Cultivate a culture of high performance and accountability during the Standards of Excellence Walk.
• Set clear performance expectations for team and follow-up with timely performance evaluations and development plans.
• Responsible for improvement of team member turnover in the store.

• Customer Service

• Maintain a positive work environment and ensures fair and consistent treatment of all team members.
• Lead by example on the importance of Customer Service excellence.
• Effectively engage with customers.
• Develop strategies to have friendly employees and clean stores.
• Improve speed of service and operational efficiencies in all departments.

• Leadership & Management Skills

• Proven leadership and ability to motivate and inspire engagement.
• Exemplify the desired culture, values and philosophies of the organization (high ethics, integrity, trust, respect, loyalty and humility).
• Proven ability to manage stress and remain cool under pressure.
• Able to manage and administer a broad range of tasks including resolving complaints.
• Able to objectively coach Team Members through complex, difficult, and emotional issues.
• Able to make recommendations to effectively resolve problems or issues, by using sound judgment that is in consistent with company standards, practices, policies, procedures, government regulation or law.

• Financial Results

• As part of the store leadership team, responsible for all Safety Programs and training of safety.
• Promote safety and ZERO accident culture.
• Train and track special programs introduced by the company.
• Follow up and submit all meat and temperatures logs.
• Ensure timely and complete execution of company merchandising programs.
• Responsible to promote safety protocols for social distancing, workplace safety and encourages a ZERO accident culture.

Skills And Qualifications

• Minimum 2 years of experience in a progressive retail operations role.
• Confident working in a fast-paced environment and exhibits excellent multi-tasking skills.
• Proven experience in dealing effectively with diverse team member/management issues.
• Knowledge of applicable state and federal laws applicable to effectively run a store, governmental compliance requirements, employment and labor laws, including immigration laws and processes.
• Ability to speak, read, write and understand both English and Spanish sufficiently to understand conversations, presentations, company manuals, forms and documents.
• Proficient computer skills in the areas of e-mail and internet required.
• Effective planning, prioritization and time management skills with effective ability to follow-up on delegated assignments.

Physical Demands And Work Conditions

• While performing job duties, the manager is required to sit, stand, and use the hands to handle objects, tools or controls.
• Able to lift up to 50lbs.
• Successful performance requires vision abilities that include close vision and the ability to adjust focus.
• The work environment is that typical of an office and retail store.
• The noise level ranges from quiet to loud.
• Able to drive and flexible to travel to all company locations as required.