Seattle Retail Assistant Store Manager

Purpose

The Assistant Store Manager partners with the Store Manager to launch and operate Snow Peak's new Seattle retail location, including pre-opening training, store setup, and ongoing operations. This role combines customer service, team development, merchandising, inventory management, and event coordination while supporting the April 2025 store opening.

Classification

• FLSA: Nonexempt
• Status: Full Time, Benefit Eligible
• Compensation: $27-$30
• Reports To: Store Manager
• Schedule: Required availability on evenings, weekends, and holidays

Essential Duties

• Manage Operations
• Ensure consistent excellence in customer service and resolve escalated issues
• Open and close the store
• Track and report daily and monthly sales performance
• Receive deliveries and maintain sales floor presentation
• Plan, promote, and coordinate events; track event profitability and maintain event calendar
• Oversee retail inventory and restocking
• Manage store window and showroom floor updates monthly
• Lead Retail Team
• Deliver comprehensive training on gear, apparel, policies, and procedures; identify additional training needs
• Model best practices in sales, customer service, cash management, inventory handling, and follow-up
• Create and manage shift schedules; verify hours for payroll
• Lead monthly retail contests
• Recognize individual staff strengths and support employee development
• Maintain productivity and adherence to store standards; ensure health, safety, and security protocols are followed; address performance issues promptly and escalate discipline to Store Manager
• Support Store Manager & Company Objectives
• Serve as Manager on Duty when Store Manager is not present
• Assist with reporting, purchase orders, and other operational tasks
• Partner with Store Manager on recruiting efforts
• Build and maintain tools, reports, and documentation
• Recommend process improvements
• Support change management within the store
• Contribute to cross-functional projects and participate in team meetings

Requirements

• Education
• High School Diploma or equivalent
• Experience
• 3 years in a retail environment
• Experience leading a team, enforcing policies and procedures, and managing employee scheduling
• Skills
• Ability to learn new software and systems
• Business and financial acumen to support store profitability
• Proficient in Microsoft Office Suite
• Intermediate Excel and Word skills
• Intermediate mathematics and reporting capabilities
• Strong verbal and written communication
• Abilities
• Quick learner with creative problem-solving skills
• Acts with integrity, professionalism, and confidentiality
• Effective interpersonal, negotiation, and conflict resolution abilities
• Motivates and develops team members
• Manages multiple concurrent projects efficiently
• Delivers excellent customer service
• Comfortable with ambiguity and adaptable during store opening phase

Physical Requirements

• Prolonged periods standing
• Ability to lift 50 pounds
• Regular public interaction

Benefits

• Qualifying sick leave
• Wilderness first aid certification
• Annual company retreat and/or camping trip
• Public transportation assistance
• Bike commuting allowance
• Employee Assistance Program (EAP)
• Access to third-party outdoor gear discounts
• Generous discounts on Snow Peak gear and apparel
• Medical coverage with vision and alternative care
• Comprehensive dental
• Employer match to retirement contributions
• Short and long-term disability insurance
• Life and AD&D insurance
• Paid vacation and holidays
• Paid family and medical leave