Seasonal Stylist (Sales Associate)

About the role

At Cole Haan, We Inspire Confidence Through Style. We are seeking passionate, customer-focused individuals who enjoy styling, building meaningful connections, and delivering exceptional experiences.

Responsibilities

• Achieve personal sales and key performance goals; drive revenue growth through exceptional service, relationship building, and personalized recommendations.
• Utilize Cole Haan's "#RUOBSESSED?" Selling Program to uncover customer needs, build meaningful connections, and deliver personalized solutions.
• Assist the leadership team in executing store initiatives that support profitability and business objectives.
• Serve as a brand ambassador by consistently embodying Cole Haan's standards for appearance, professionalism, and customer engagement.
• Guide customers through the "Step into Style" experience by providing personalized styling recommendations across product categories and creating head‑to‑toe solutions that reflect their lifestyle and individual style.
• Build customer confidence by thoughtfully addressing concerns, overcoming objections, and recommending solutions that best fit the customer's preferences and needs.
• Stay informed on Cole Haan's seasonal collections, product innovations, key features, and current fashion trends and share relevant information with the customer.
• Uphold Cole Haan's values by putting the customer first, acting with integrity, collaborating with teammates, and delivering experiences that inspire confidence.
• Leverage fit expertise, product knowledge, and styling acumen to provide personalized solutions that meet customers' lifestyle and wardrobe needs.
• Build lasting customer relationships that drive loyalty, repeat business, and long‑term brand advocacy through authentic engagement and follow‑up.
• Adhere to company policies and procedures and notify management of any infractions.
• Follow all operational, loss prevention, health, and safety procedures.
• Support and maintain visual merchandising standards consistent with company expectations and the elevated Cole Haan brand experience.
• Support store operations through receiving & processing shipment and sales floor replenishment.
• Support Enterprise Order Management (EOM)‑Omni Channel Processing.
• Execute all housekeeping tasks.

Skills

• Fit expertise
• Product knowledge
• Styling acumen
• Customer service and relationship building
• Visual merchandising
• Operational procedures (receiving, replenishment, housekeeping)
• Omni‑channel order processing (EOM)
• Communication and follow‑up

Benefits

• Holiday pay
• Sick pay up to 80 hours per plan year
• Employee discount

Pay

Pay range: $14.00 – $15.50 per hour (dependent on relevant skills, experience, and location).