Seasonal Stylist (Sales Associate)

About the role

At Cole Haan, we inspire confidence through style. As a Stylist (Sales Associate) you are more than a sales professional; you are a trusted advisor, fit expert, and brand ambassador who brings the "#RUOBSESSED?" selling program to life in every customer interaction. Through genuine curiosity, product education, and personalized recommendations, you help customers discover products that fit their lifestyle and everyday needs. By embracing the "Step Into Style" approach, you create inspiring shopping experiences that build confidence, foster loyalty, and support store sales and goals.

Responsibilities

• Deliver results: achieve personal sales and key performance goals; drive revenue growth through exceptional service, relationship building, and personalized recommendations.
• Utilize Cole Haan's "#RUOBSESSED?" selling program to uncover customer needs, build meaningful connections, and deliver personalized solutions.
• Assist the leadership team in executing store initiatives that support profitability and business objectives.
• Serve as a brand ambassador by consistently embodying Cole Haan's standards for appearance, professionalism, and customer engagement.
• Guide customers through the "Step into Style" experience by providing personalized styling recommendations across product categories and creating head‑to‑toe solutions that reflect their lifestyle and individual style.
• Build customer confidence by thoughtfully addressing concerns, overcoming objections, and recommending solutions that best fit the customer's preferences and needs.
• Stay informed on Cole Haan's seasonal collections, product innovations, key features, and current fashion trends and share relevant information with the customer.
• Create extraordinary customer experiences by upholding Cole Haan's values, putting the customer first, acting with integrity, collaborating with teammates, and delivering experiences that inspire confidence.
• Leverage fit expertise, product knowledge, and styling acumen to provide personalized solutions that meet customers' lifestyle and wardrobe needs.
• Build lasting customer relationships that drive loyalty, repeat business, and long‑term brand advocacy through authentic engagement and follow‑up.
• Support store operations: adhere to company policies and procedures, notify management of any infractions, contribute positively to a collaborative, inclusive, and customer‑focused team environment.
• Follow all operational, loss prevention, health, and safety procedures.
• Support and maintain visual merchandising standards consistent with company expectations and the elevated Cole Haan brand experience.
• Support store operations through receiving & processing shipment and sales floor replenishment.
• Support Enterprise Order Management (EOM)‑Omni Channel Processing.
• Execute all housekeeping tasks.

Benefits

• Holiday pay
• Sick pay up to 80 hours in a plan year
• Employee discount

Pay

Rate of pay dependent upon candidates' relevant skills, experience, and location. Minimum $16.00 – Mid‑point $18.00 per hour.