Seasonal Stockroom Operations Lead - UGG

About the role

At UGG, a division of Deckers Brands, we exist to transform the lives of our customers and each other by sharing our passion and love for UGG. We're driven by a clear mission: to bring the UGG brand to life through every interaction and evolve industry ideas by delivering experiences our customers desire. As a member of the Deckers Family, you represent our brands and deliver unique, personalized shopping experiences.

Summary

Our Seasonal Stockroom Operations Leads are critical to the success of our stores. As a Stock Lead, you're the primary business owner of the stockroom, overseeing the processing, product placement, and transfers of the store.

Description

• Maintain stockroom area in which all materials and products are received, stored, organized, picked, counted, monitored, and distributed in order to meet the needs of the store.
• Maintain a neat and orderly stockroom and stock desk while practicing and promoting safety consciousness and security measures to deter theft.
• Ensure all stock processes and policies are understood by your team members and followed at all times.
• Strategically plan for new product arrivals and execute necessary adjustments.
• Receive and verify shipments as they arrive and handle discrepancies so that inventory counts are current and accurate.
• Handle customer charge sends and store transfers of merchandise between retail locations or distribution centers.
• Control any damaged merchandise or mis-mate inventory in accordance with company standards.
• Securely maintain a key to the store.
• Assist the Store Manager in achieving and exceeding the store’s fiscal business plan by helping to execute sales and productivity plans.
• Replenish and display product on the sales floor and organize it according to our Visual Merchandising standards.
• Provide the best possible customer service in accordance with our Service Training Program, greet customers as they enter the store, direct them to the appropriate products and areas, answer customer questions, and offer current product knowledge.
• Ensure you’re personally available to customers and can identify and address their needs and questions.
• Maintain a positive, cheerful attitude with customers and team members and promote the store and brand image in all interactions.

Core Competencies

• Ensure the highest level of customer service possible as outlined in our Service Training Program
• Build engaged and empowered teams through communication and recognition
• Communicate effectively with customers, team members, management, and corporate stakeholders
• Promote a positive and respectful work environment and respond to problem situations with professionalism
• Prioritize brand and product knowledge training in customer interactions
• Multi-task in a fast-paced environment
• Escalate any special customer requests regarding product or service to management
• Think critically to solve problems and approach challenges with agility
• Maintain knowledge of current trends and styles

Key Qualifications

• One (1) to two (2) years of retail store leadership experience preferred.
• High School Diploma.
• Excellent verbal and written communication skills and ability to convey the Deckers Brands Vision and Mission to your team members and customers.
• Excellent team-building skills.
• Exceptional organizational skills and exceptional attention to detail.

Additional Requirements

• Flexibility of schedule and hours to meet the needs of the business.
• Physical ability to stand for extended periods.
• Proficient in Microsoft Office suite of tools and applications.
• Valid driver’s license.

Benefits

You'll discover many benefits of working at Deckers Brands including competitive pay, discounts, perks, global contests, as well as opportunities for growth and development.

Equal Employment Opportunity

All qualified applicants will receive consideration for employment without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other factors prohibited by law.