Seasonal Stock Lead, UGG

At UGG, a division of Deckers Brands, we exist to transform the lives of our customers and each other by sharing our passion and love for UGG. We’re driven by a clear mission: to bring the UGG brand to life through every interaction and evolve industry ideas by delivering experiences our customers desire.

About the role

Our Stockroom Operations Leads are critical to the success of our stores. As a Stock Lead, you’re the primary business owner of the stockroom, overseeing the processing, product placement, and transfers of the store. You instill the importance of maintaining a stockroom that is safe and efficient so that our customers have the product they want when they want it. You lead by example to model exceptional stockroom standards and promote a positive and respectful environment. You partner closely with your Store Manager to train and develop all stock associates and empower your team members through encouragement, recognition, and feedback.

Responsibilities

• Maintain stockroom area where all materials and products are received, stored, organized, picked, counted, monitored, and distributed to meet store needs.
• Keep stockroom and stock desk neat and orderly while practicing and promoting safety consciousness and security measures to deter theft.
• Ensure all stock processes and policies are understood and followed by team members.
• Strategically plan for new product arrivals and execute necessary adjustments.
• Receive and verify shipments, handle discrepancies to keep inventory counts current and accurate.
• Manage customer charge sends and store transfers of merchandise between retail locations or distribution centers.
• Control damaged merchandise or mis-mate inventory in accordance with company standards.
• Securely maintain a key to the store for stock-specific duties.
• Assist the Store Manager in achieving and exceeding the store’s fiscal business plan by helping to execute sales and productivity plans.
• Replenish and display product on the sales floor, organizing it according to Visual Merchandising standards.
• Provide exceptional customer service in accordance with our Service Training Program, including greeting customers, directing them to products, answering questions, and offering current product knowledge.
• Maintain a positive, cheerful attitude with customers and team members, promoting the store and brand image in all interactions.
• Cooperate with the team to meet the needs of the business.

Core Competencies

• Ensure the highest level of customer service as outlined in our Service Training Program.
• Build engaged and empowered teams through communication and recognition.
• Communicate effectively with customers, team members, management, and corporate stakeholders.
• Promote a positive and respectful work environment, responding to problem situations with professionalism.
• Prioritize brand and product knowledge training in customer interactions.
• Multi-task in a fast-paced environment.
• Escalate special customer requests regarding product or service to management.
• Think critically to solve problems and approach challenges with agility.
• Maintain knowledge of current trends and styles.

Requirements

• One (1) to two (2) years of retail store experience preferred.
• High School Diploma.
• Excellent verbal and written communication skills.
• Ability to convey the Deckers Brands Vision and Mission to team members and customers.
• Excellent team-building and organizational skills with exceptional attention to detail.
• Flexibility of schedule and hours to meet business needs.
• Physical ability to stand for extended periods.
• Proficient in Microsoft Office suite of tools and applications.
• Valid driver’s license.

Benefits

As part of the Deckers Family, you’ll discover many benefits including competitive pay, discounts, perks, global contests, and opportunities for growth and development.

Pay

The salary posted reflects the target for new hire salaries for this role at this specific store location: $20.00 per hour. Individual pay will be determined by location and additional factors, including job-related skills, experience, and relevant education or training.