Seasonal Stockroom Operations Lead - UGG

About the role

The Stockroom Operations Lead is the primary business owner of the stockroom, overseeing processing, product placement, and transfers to ensure customers receive the products they want when they want them. The role models exceptional stockroom standards, promotes a positive and respectful environment, and partners closely with the Store Manager to train and develop stock associates.

Responsibilities

• Maintain the stockroom area by receiving, storing, organizing, picking, counting, monitoring, and distributing materials and products.
• Keep the stockroom and stock desk neat, orderly, and safe while promoting security measures to deter theft.
• Ensure all stock processes and policies are understood and consistently followed by team members.
• Strategically plan for new product arrivals and execute necessary adjustments.
• Receive and verify shipments, resolve discrepancies, and keep inventory counts current and accurate.
• Handle customer charge‑sends and store transfers of merchandise between retail locations or distribution centers.
• Control damaged merchandise or mis‑mated inventory in accordance with company standards.
• Securely maintain the store key required for stock‑specific duties.
• Assist the Store Manager in achieving and exceeding the store’s fiscal business plan by executing sales and productivity initiatives.
• Replenish and display product on the sales floor following Visual Merchandising standards.
• Provide best‑in‑class customer service: greet customers, direct them to products, answer questions, and share current product knowledge.
• Remain personally available to customers, identifying and addressing their needs promptly.
• Maintain a positive, cheerful attitude with customers and team members, promoting the store and brand image.
• Collaborate with the team to meet overall business needs.

Core Competencies

• Deliver the highest level of customer service as outlined in the Service Training Program.
• Build engaged and empowered teams through clear communication and recognition.
• Communicate effectively with customers, team members, management, and corporate stakeholders.
• Promote a positive and respectful work environment and handle problem situations professionally.
• Prioritize brand and product knowledge in all customer interactions.
• Multi‑task efficiently in a fast‑paced retail environment.
• Escalate special customer requests regarding product or service to management.
• Think critically to solve problems and approach challenges with agility.
• Maintain awareness of current trends and styles.

Qualifications

• One (1) to two (2) years of retail store experience preferred.
• High School Diploma.
• Excellent verbal and written communication skills; ability to convey the Deckers Brands vision and mission.
• Strong team‑building abilities.
• Exceptional organizational skills with meticulous attention to detail.
• Flexibility of schedule and hours to meet business needs.
• Physical ability to stand for extended periods.
• Proficiency with the Microsoft Office suite.
• Valid driver’s license.

Benefits

• Competitive pay.
• Employee discounts and perks.
• Participation in global contests.
• Opportunities for growth and development.

Pay

The target salary for new hires in this role is $23.00 per hour. Individual pay may vary based on location, skills, experience, and relevant education or training.

Schedule

Flexible scheduling and hours are required to meet the needs of the business.