Seasonal Stands Retail Lead Partner

About the Role

The Retail Lead Partner supports daily retail operations at Rock City Gardens by providing front-line leadership, supervising partners, and ensuring exceptional guest service. This role assists with operational execution, merchandising, cash handling oversight, and partner training while maintaining a positive, high-performing team environment. The Retail Lead Partner serves as a key support to leadership and helps ensure consistency, efficiency, and a guest-focused experience across all retail locations.

This role supports Rock City Enterprises’ mission: “To enrich lives through Wonder and Connection.”

Responsibilities

• Leadership & Team Support
  • Lead the Rock City Gardens Retail team in accordance with the Culture of Excellence and operational goals.
  • Provide day-to-day supervision of partners in the absence of the Team Leader.
  • Assist with partner training, including opening and closing procedures, cash handling, and register usage.
  • Communicate scheduling concerns and staffing needs to the Team Leader or Retail Operations Manager.
  • Proactively manage labor during changing business needs.
• Guest Experience & Service
  • Deliver excellent guest service in all aspects of retail operations.
  • Model appropriate guest and partner interactions at all times.
  • Support a welcoming, professional environment that reflects Rock City Enterprises’ mission and values.
• Retail Operations & Merchandising
  • Assist the Team Leader with merchandise ordering and tracking sales and damages.
  • Work collaboratively to ensure merchandise is attractively displayed and shops are clean, organized, and well stocked.
  • Support efforts to achieve favorable per-cap spending through visual presentation and guest engagement.
• Cash Handling & Compliance
  • Perform cashier duties as needed.
  • Monitor cash handling procedures to minimize shrink and loss.
  • Ensure company policies and procedures are followed and enforced consistently.
• General Responsibilities
  • Perform all duties associated with Rock City Gardens retail operations.
  • Perform other duties as assigned by management.

Requirements

• Education & Experience
  • High school diploma or GED preferred, or currently pursuing.
  • Four to six months of related retail, customer service, or hospitality experience preferred.
  • Equivalent combination of education and experience will be considered.
• Knowledge & Skills
  • Strong guest service and sales-oriented mindset.
  • Ability to effectively communicate with guests, partners, and leadership in one-on-one and small group settings.
  • Ability to read, analyze, and respond to operational and business-related information.
  • Basic math skills, including the ability to add, subtract, multiply, and divide using U.S. currency.
  • Basic computer and point-of-sale skills preferred.
• Professional Attributes
  • Outgoing, friendly personality with a desire to provide quality service.
  • Ability to present a conservative, professional image to guests and partners.
  • Willingness to learn, support the team, and contribute positively to the work environment.
• Licenses & Availability
  • Flexible availability to work nights, weekends, holidays, and special events as needed.
• Physical Demands & Work Environment
  • Ability to stand, walk, stoop, kneel, or crouch frequently.
  • Regular use of hands and fingers to handle merchandise and operate a cash register.
  • Ability to lift or move up to 25 pounds.
  • Ability to work in a fast-paced retail environment.

Company Mission & Core Values

Mission: To enrich lives through wonder and connection.

Core Values: Courage | Care | Wonder | Excellence