Seasonal Service Shop Technician Lead

About evo

evo’s purpose is to make life better by building community and igniting the adventurous spirit that lives within us all. evo is a leading multi-channel retail brand at the intersection of community, commerce, action sports, and the outdoor lifestyle. We offer a distinctly curated product assortment and a creative approach to crafting highly differentiated customer experiences. Success at evo means balancing three goals: building an iconic brand and business, creating an extraordinary place and path for our employees, and leveraging our success to give back by empowering underprivileged children.

About the Role

The Service Shop Lead is responsible for leading day-to-day operations and supporting the Service Shop team in maintaining a high level of efficiency and customer satisfaction. This role involves guiding the work of Service Shop & Rental Associates, ensuring the timely completion of tasks, and assisting with customer inquiries.

Responsibilities

• Provide guidance to Service Shop & Rental Associates, ensuring a positive and collaborative work environment.
• Oversee the daily workflow of the service shop, assigning tasks to associates and ensuring the timely completion of tunes, mounts, and rental preparations.
• Assist in addressing customer inquiries, concerns, and requests, ensuring a high level of customer satisfaction.
• Supervise the maintenance and cleanliness of rental equipment, ensuring it meets the highest standards.
• Provide training to new and existing Service Shop & Rental Associates, ensuring they are well-equipped to handle their responsibilities.
• Work closely with the Service Shop Supervisor to coordinate activities with technicians, mechanics, and other team members for efficient service delivery.
• Assist in monitoring and managing inventory levels for rental equipment and service shop supplies.
• Implement and enforce quality control measures to ensure the accuracy and completeness of service and rental processes.
• Provide hands-on support to associates in performing tunes, mounts, and other service tasks as needed.
• Facilitate effective communication within the team, ensuring everyone is informed about daily tasks and any changes in procedures.

Requirements

• High school diploma or equivalent required; additional coursework or certifications in retail management is a plus.
• Previous experience in a leadership or lead role within a service shop or rental environment.
• Proficiency in using standard office and communication tools.
• Leadership, adaptability, attention to detail, communication, critical thinking, customer service, inventory management, multitasking, problem-solving, product knowledge, teamwork, time management.

Culture & Values

At evo, we are working to build and nurture a culture where equity, inclusivity, and compassion are inherent to how we operate and evolve. We recognize and value the uniqueness of each individual's experiences and understand the power in the diversity of ideas and opinions. Guided by our values and mission to promote more inclusive outdoor spaces, we are committed to developing a team that is equally representative of the community we hope to build.

Benefits

• Sick leave
• 40 hours volunteer paid time off
• Employee discount and access to pro deals on most products we sell
• Time together outside, volunteer activities, community events, ride days, and annual retreat

Pay

$19.63 - $25.92/hour. The base wage for this role ranges from $19.63 to $25.92/hr, depending on skills, experience, and internal pay equity.

Schedule

This is a seasonal position from mid-October to mid-February (with the possibility to extend). Weekend and holiday availability is required, including peak holiday periods such as Black Friday (the day after U.S. Thanksgiving) and the weeks leading up to and following Christmas. Shifts may include mornings, evenings, weekends, and holidays.