Seasonal Service & Rental Associate

About evo

evo’s purpose is to make life better by building community and igniting the adventurous spirit that lives within us all. evo is a leading multi-channel retail brand at the intersection of community, commerce, action sports, and the outdoor lifestyle. The company is defined by a distinctly curated product assortment and a creative approach to crafting highly differentiated customer experiences. Success is measured by balancing three goals: building an iconic brand and business, creating an extraordinary place and path for employees, and leveraging success to give back by empowering underprivileged children.

About the Role

As a Service & Rental Associate, you will provide essential support to the rental shop operations, cater to customer needs, and ensure the efficient functioning of the service and rental process.

Responsibilities

• Prepare rental bikes, skis, or boards according to seasonal demands.
• Ensure the cleanliness and maintenance of rental equipment.
• Accept and document customer equipment for tuning or mounting services.
• Coordinate with technicians for the completion and handoff of tunes and mounts.
• Answer phone calls and assist customers with inquiries and rental requests.
• Collaborate with mechanics in performing bike tunes and assist ski techs in binding tests.
• Service rental bikes when required, addressing maintenance needs promptly.
• Manage recycling activities and maintain a clean work environment.
• Detail bikes when returned in a dirty condition.
• Follow up with customers when technicians are unavailable to answer inquiries.

Requirements

The Must Haves

• Proficiency in using standard office and communication tools.
• Adaptability, attention to detail, communication, critical thinking, customer service, inventory management, multitasking, problem-solving, product knowledge, teamwork, time management.
• Embodies, honors, and lives evo’s core values: The Great 8.

The Nice to Haves

• Experience with high-volume rentals of skis, snowboards, or bikes is preferred.

Benefits

• Sick leave.
• 40 hours of paid volunteer time off.
• Employee discount and access to pro deals on most products sold.
• Time together outside, volunteer activities, community events, ride days, and an annual retreat.

Pay

The base wage for this role ranges from $19.29 to $23.25 per hour, depending on skills and experience. Internal pay equity is also considered.

Schedule

This is a seasonal position running from mid-October to mid-February, with the possibility of extension. Weekend and holiday availability is required, including peak holiday periods such as Black Friday and the weeks leading up to and following Christmas. Shifts may include mornings, evenings, weekends, and holidays.

Culture & Inclusion

At evo, we are committed to building and nurturing a culture where equity, inclusivity, and compassion are inherent to how we operate. We value the uniqueness of each individual’s experiences and recognize the power in the diversity of ideas and opinions. Guided by our values and mission to promote more inclusive outdoor spaces, we strive to develop a team that reflects the community we aim to build. We welcome applicants who wish to contribute their unique voice to our journey.