Seasonal Sales Lead with Keys - UGG

About the role

As a Sales Lead at UGG, you will create personalized shopping experiences that drive brand loyalty. You’ll greet customers promptly, address their questions accurately, and ensure exceptional service from start to finish. Your role extends beyond the sales floor to include operating the cash register, handling money, checking inventory, merchandising products, and maintaining a clean and organized store environment. You’ll also communicate UGG’s sustainability initiatives and social commitments while promoting a positive work environment.

Responsibilities

• Create personalized shopping experiences that drive brand loyalty.
• Greet customers promptly and courteously as they enter the store.
• Address all customer questions accurately and respond before they leave.
• Provide exceptional service, including effectively communicating the return policy.
• Maintain a positive, cheerful attitude with customers and team members.
• Promote the store and brand image in all interactions, including adhering to a dress code.
• Make yourself personally available to all customers, including those who call on the phone.
• Operate the cash register and handle money accurately.
• Check inventory daily and ensure products are stocked and available for customers.
• Merchandise products in accordance with Visual Merchandising standards.
• Maintain a clean and well-organized back-stock area and employee break area, including daily vacuuming, sweeping, and dusting.
• Practice safety-consciousness and respond to theft in accordance with policies.
• Promote a positive work environment by recognizing outstanding performance from team members and maintaining a respectful workplace.

Core Competencies

• Ensure the highest level of customer service possible, as outlined in the Service Training Program.
• Prioritize brand and product knowledge training and share this knowledge in customer interactions.
• Communicate effectively with customers, team members, management, and corporate stakeholders.
• Empower team members through communication and recognition.
• Contribute to a team and cooperate to achieve goals.
• Multi-task in a fast-paced environment.
• Maintain knowledge of current trends and styles.
• Respond to problem situations with professionalism.
• Think critically to solve problems and approach challenges with agility.

Requirements

• Two (2) years of retail store experience preferred.
• High School Diploma.
• Excellent verbal and written communication skills.
• Ability to convey the Deckers Brands Vision and Mission to team members and customers.
• Highly motivated team player and self-starter.
• Excellent team building skills.
• Ability to multi-task in a fast-paced environment.
• Flexibility of schedule and hours to meet the needs of the business.
• Physical ability to stand for extended periods.
• Proficient in Microsoft Office suite of tools and applications.
• Valid driver’s license.