Seasonal Sales Lead

About the Role

As a Sales Lead at UGG, a division of Deckers Brands, you play a critical role in creating the best possible customer experience. You will stay current on all products, promotions, and marketing initiatives to engage customers effectively and communicate the brand’s sustainability, social, and ethical commitments. Operating as part of a dynamic team, you will collaborate to achieve business goals while delivering personalized shopping experiences that drive brand loyalty.

Responsibilities

• Create personalized shopping experiences for customers to drive brand loyalty.
• Greet customers promptly and courteously, adhering to the Service Training Program.
• Address all customer questions accurately before they leave the store.
• Provide exceptional service, including communicating the return policy effectively.
• Maintain a positive and cheerful attitude with customers and team members.
• Adhere to the store dress code and promote the brand image in all interactions.
• Operate the cash register, handle money accurately, and check inventory daily.
• Ensure products are stocked and available, and merchandise according to Visual Merchandising standards.
• Maintain a clean and organized back-stock area and employee break area, including daily cleaning tasks.
• Practice safety-consciousness and respond to theft in accordance with company policies.
• Promote a positive work environment by recognizing outstanding team performance and maintaining a respectful workplace.
• Assist both in-store customers and those who call on the phone.

Core Competencies

• Ensure the highest level of customer service as outlined in the Service Training Program.
• Prioritize brand and product knowledge and share it in customer interactions.
• Communicate effectively with customers, team members, management, and corporate stakeholders.
• Empower team members through communication and recognition.
• Contribute to a team and cooperate to achieve goals.
• Multi-task in a fast-paced environment.
• Maintain knowledge of current trends and styles.
• Respond to problem situations with professionalism.
• Think critically to solve problems and approach challenges with agility.

Requirements

• Two (2) years of retail store experience preferred.
• High School Diploma.
• Excellent verbal and written communication skills.
• Ability to convey the Deckers Brands Vision and Mission to team members and customers.
• Highly motivated team player and self-starter.
• Excellent team-building skills.
• Ability to multi-task in a fast-paced environment.
• Flexibility of schedule and hours to meet business needs.
• Physical ability to stand for extended periods.
• Proficient in Microsoft Office suite of tools and applications.
• Valid driver’s license.

Benefits

• Competitive pay.
• Employee discounts and perks.
• Global contests and recognition programs.
• Opportunities for growth and development.