Seasonal Retail Receiving Support Associate, Boston - Downtown

Macy’s is more than just a store. We’re a story—one that’s captured the hearts and minds of America for more than 160 years. From innovations and traditions to inspiring stores and irresistible products, we’ve been part of memorable moments and milestones for countless customers and colleagues.

About the role

As a Receiving Colleague (Back of House), you will play an essential role in supporting store operations, maintaining inventory accuracy, and ensuring a smooth customer experience. Your responsibilities include receiving and organizing merchandise, picking and packing orders, retrieving items from back-of-house storage, delivering orders curbside, and monitoring alerts to ensure timely completion of Buy Online Pickup In-Store (BOPS) orders. You’ll also engage with customers—greeting shoppers, resolving issues, and delivering orders with care—while keeping the stockroom and sales floor running efficiently.

This role goes beyond behind-the-scenes support; the customer is at the heart of everything we do. If you’re passionate about teamwork, operational excellence, and creating exceptional experiences, this could be the perfect fit.

Responsibilities

• Receive, organize, and tag merchandise to maintain inventory accuracy.
• Pick, pack, and retrieve orders from back-of-house storage for curbside delivery.
• Monitor alerts to ensure Ready on Time completion of BOPS orders.
• Greet customers warmly, resolve issues, and deliver orders curbside with care.
• Maintain a shoppable sales floor by recovering merchandise, restocking, updating signs/pricing, and supporting merchandise moves.
• Organize the stockroom and complete orders to set up the team for the next day’s success.
• Collaborate with teammates to support daily operations and achieve sales goals.

Requirements

• Flexible availability, including days, evenings, weekends, and holidays.
• Regular, dependable attendance and punctuality.
• Ability to:
  • Communicate effectively with customers, co-workers, and supervisors.
  • Read and understand employment policies and safety rules in English.
  • Work independently and collaboratively in a team environment.
  • Adapt to changing priorities and meet daily sales goals.

Qualifications

Essential Physical Requirements

• Constant moving, standing, and reaching with arms and hands.
• Standing for at least two consecutive hours.
• Lifting at least 30 lbs., stooping, kneeling, crouching, and climbing ladders.
• Reaching, including above eye level.
• Close vision, color vision, depth perception, and focus adjustment.
• Frequent use of computers, handheld equipment, and cash registers.

Schedule

• Full-time colleagues: typically 30+ hours per week.
• Part-time colleagues: typically 12–24 hours per week.
• All schedules include weekend shifts.
• Hours depend on business needs and colleague availability.

Benefits

• Competitive pay and performance-based incentives/bonuses.
• Comprehensive health and wellness coverage (medical, vision, dental, life, disability).
• 401(k) match to invest in your future.
• Paid time off and eight paid holidays.
• Merchandise discounts.
• Annual merit review.
• Employee Assistance Program with mental health counseling and legal/financial advice.
• Colleague Resource Groups and volunteer opportunities.
• Continuous learning and leadership development.

Eligibility requirements may apply based on location, job level, classification, and length of employment. Additional details are available at macysJOBS.com.