Seasonal Quality Assurance Representative

About the role

The QA Representative monitors the sales and enrollment activities of our marketing staff to ensure compliance with legal, regulatory, and carrier-specific requirements, as well as adherence to approved scripts.

Responsibilities

• Navigate computer systems to locate customer data, including call recordings, enrollment applications, and scorecards
• Search approved websites to verify the accuracy of information presented to customers
• Maintain a thorough understanding of the products and compliance requirements for assigned plans
• Document findings and provide clear, factual written explanations of conclusions
• Conduct sales/enrollment audits in response to allegations from internal and external sources

Requirements

• High school diploma or GED, or equivalent combination of education and experience
• 1+ year of customer service experience
• Basic computer skills with typing speed of at least 20 WPM
• Proficiency with Windows, Microsoft Office, email, and internet navigation
• Familiarity with contact management systems and internet software
• Strong written communication skills, including grammar, clarity, and the ability to present findings
• Basic math skills (add, subtract, multiply, divide; compute rate, ratio, percent; interpret bar graphs)
• Ability to follow written, oral, or diagrammed instructions and apply common-sense reasoning
• Clear verbal communication skills, especially for phone/headset use

Qualifications

• Familiarity with insurance products (e.g., Medicare, life insurance) is preferred

Skills

• Ethics & Integrity
• Judgment & Reasoning
• Quality & Accuracy
• Adaptability
• Dependability
• Communication

Benefits

Not specified

Pay

$12.00–$13.00/hour

Schedule

Monday–Friday, 40+ hours/week