Seasonal Quality Assurance Representative

About The Role

The QA Representative monitors the sales and enrollment activities of our marketing staff to ensure compliance with legal, regulatory, and carrier-specific requirements, as well as adherence to approved scripts.

Key Responsibilities

• Navigate computer systems to locate customer data, including call recordings, enrollment applications, and scorecards
• Search approved websites to verify the accuracy of information presented to customers
• Maintain a thorough understanding of the products and compliance requirements for assigned plans
• Document findings and provide clear, factual written explanations of conclusions
• Conduct sales/enrollment audits in response to allegations from internal and external sources

Required Qualifications

• High school diploma or GED, or equivalent combination of education and experience
• 1+ year of customer service experience
• Basic computer skills with typing speed of at least 20 WPM
• Proficiency with Windows, Microsoft Office, email, and internet navigation
• Familiarity with contact management systems and internet software
• Strong written communication skills, including grammar, clarity, and the ability to present findings
• Basic math skills (add, subtract, multiply, divide; compute rate, ratio, percent; interpret bar graphs)
• Ability to follow written, oral, or diagrammed instructions and apply common-sense reasoning
• Clear verbal communication skills, especially for phone/headset use

Preferred Experience

• Experience with insurance products (e.g., Medicare, life insurance)

Core Competencies

• Ethics & Integrity – Treats others with respect; works with honesty and upholds organizational values
• Judgment & Reasoning – Makes sound, timely decisions and applies ethical reasoning to varied scenarios
• Quality & Accuracy – Demonstrates thoroughness and attention to detail; continuously improves performance
• Adaptability – Adjusts to changing priorities, competing demands, and unexpected situations
• Dependability – Reliable attendance, follows instructions, and takes ownership of tasks
• Communication – Writes and speaks clearly; adapts style to the audience

Additional Skills

• Ability to work independently and multitask
• Strong problem-solving abilities
• Detail-oriented with a results-driven mindset

This position has no supervisory responsibilities.