Seasonal Pool Server/ Attendant (October 2026 - May 2027)

The Vineta Hotel, situated in the heart of Palm Beach, has been restored to its former splendor and reopens shortly in a historic Mediterranean Revival landmark dating back to 1926. As the first U.S. property in the Oetker Hotels portfolio, The Vineta combines stylish décor, contemporary comfort, and world-class cuisine to establish itself as the pinnacle of hospitality in Palm Beach.

About the role

The Pool Server/Attendant is responsible for creating an exceptional poolside experience through attentive, personalized service and meticulous care of the pool environment. This role ensures guests enjoy a seamless luxury experience by anticipating their needs, maintaining the highest standards of cleanliness and presentation, and providing prompt food and beverage service while fostering a welcoming, safe, and relaxing atmosphere.

Responsibilities

• Greet guests warmly and professionally as they enter the pool area, provide suggestions based on menu knowledge, and ensure a personal and memorable dining experience.
• Set up, open, adjust, and secure pool umbrellas, loungers, towels, and other guest amenities to ensure comfort and presentation.
• Regularly inspect the pool and surrounding areas to maintain cleanliness, organization, and safety throughout the day. Remove used towels, dishes, glassware, and debris promptly to preserve an immaculate environment.
• Monitor the condition of pool furniture, umbrellas, and equipment, reporting any maintenance or safety concerns immediately.
• Prepare the pool area for daily operations, ensuring all guest-facing areas are properly arranged and presentation-ready before opening.
• Take food and beverage orders from guests lounging by the pool, ensuring accuracy and attention to special requests or dietary restrictions, and deliver them promptly to guests’ poolside or cabana areas with the highest standard of presentation.
• Monitor guest needs and proactively offer refills, additional services, or special promotions (e.g., happy hour, poolside snacks), ensuring their satisfaction.
• Provide information about the menu, pool rules, and any ongoing promotions or events at the pool, and ensure that guests are comfortable by providing them with towels, sunscreen, or other amenities upon request.
• Upsell menu items such as high-margin drinks, food specials, or bottled water, in accordance with the restaurant's sales goals.
• Process guest orders through the restaurant’s POS system, ensuring accurate billing, following credit and cash handling policies, and noting any special requests or preferences.
• Collaborate closely with other pool servers, bartenders, kitchen staff, and other departments to ensure smooth and efficient service, fulfilling guest orders in a timely and accurate manner.
• Respond to guest feedback and resolve any issues or complaints in a professional, calm, and solution-oriented manner. Keep management informed of any concerns or requests requiring immediate attention.
• Monitor the cleanliness of the pool area, including picking up empty glasses, plates, and debris from guest tables or loungers.
• Ensure safety protocols are followed, including poolside safety regulations and compliance with all legal regulations regarding alcohol service, such as verifying guest IDs and adhering to responsible alcohol service guidelines.
• Assist with maintaining the cleanliness and organization of the pool service area, such as stocking supplies, refilling condiments, and ensuring proper storage of items.
• Report any safety or maintenance issues (e.g., pool hazards, broken furniture) to the engineering department for immediate attention.
• Complete opening and closing duties as assigned, including setting up the pool service area, restocking supplies, and cleaning up after the shift.
• Maintain a thorough knowledge of the hotel’s services, facilities, and amenities to offer recommendations to guests.
• Uphold the hotel’s luxury brand values by providing personalized service and anticipating guests’ needs without being intrusive.
• Ensure that personal appearance and hygiene standards reflect a professional image for guests.
• Inspire an elevated level of creativity, personal commitment to service excellence, and an emotional sense of gracious hospitality to enhance the luxury ambiance.

Requirements

• Minimum 1-2 years' work experience in a similar capacity with an understanding of luxury hotel standards of service.
• Fluent in English; other languages considered an asset.
• Ability to work flexible hours, including days, evenings, overnights, weekends, and holidays.
• Must be able to reach, bend, balance, and transport various objects weighing up to 50 lbs. repeatedly during a shift.
• Frequent heat exposure, standing, talking, walking, grasping, using hearing acuity, seeing near, using depth perception, stooping, doing repetitive motions, bending, speaking clearly, and hearing conversation.

Benefits

• Competitive salary
• Excellent training and development opportunities with Oetker Hotels
• Complimentary hotelier meals
• Complimentary dry cleaning