Seasonal Pool Guest Attendants - Westfield Country Club

Job Responsibilities

• Greets guests in a friendly and professional manner, providing a warm welcome and attending to guest inquiries, requests, and concerns promptly and courteously.
• Follows established safety and security protocols to ensure the well-being of guests and property.
• Serves alcoholic, non-alcoholic, packaged, and prepared foods to guests and members at the Country Club through various outlets, including the pool service counters and event venues.
• Takes food and beverage orders using a point of sales system, handles payment transactions, and maintains daily inventory records.
• Checks the identification of guests requesting alcohol to verify their age using a valid photo ID.
• Maintains clean and sanitized workstations throughout the shift, following proper hygiene and safety protocols.
• Monitors the alcohol intake of guests and takes the necessary steps to avoid excessive alcohol consumption, and overserving of guests in accordance to Serve Safe trainings.
• Aids in the setup, refilling, and removal of event food stations and event bars.
• Aids in the serving and bussing of plated items to seated guests at events.
• Aids in the setup and breakdown of event spaces, seating, and supplies.
• Complies with all OSHA and Westfield safety/training/certification standards within required timeframes.
• Regularly operates golf carts and/or other maintenance vehicles.

Job Qualifications

• 0 - 2 years of experience in customer service and cash handling.
• Possession of a valid driver’s license and a driving record that conforms to company standards.
• Must be at least 18 years old.
• Ohio law (ORC 4301.22) requires employees attain a minimum age of 18 years to serve alcohol and 21 years to pour alcohol.
• Must be able to lift and carry a minimum of 40 pounds.

Behavioral Competencies

• Collaborates
• Customer focus
• Communicates effectively
• Decision quality
• Nimble learning

Technical Skills

• Cash Handling
• Inventory Management
• Bar Setup and Maintenance
• Point of Sale Systems
• Customer Service
• Drink Presentation
• Safety and Security Systems
• Mixology
• Beverage Knowledge
• Reservation Systems