Seasonal Mountain View Restaurant Host

Job Overview

Position Overview: This is a seasonal role. Hosts or Greeters are responsible for welcoming and creating the first impression for guests. These individuals have the ability to influence the overall restaurant experience by their interactions that include providing table accommodations and offering menu recommendations. Greeters may be the final point of contact and have the ability to ensure guest satisfaction.

Job Functions & Responsibilities

• Welcome guests in a warm and friendly manner, setting the tone for their dining experience.
• Manage table assignments and seating arrangements to optimize the dining room flow and guest satisfaction.
• Provide guests with menu recommendations and share knowledge about the restaurant’s offerings.
• Act as the final point of contact for guests, ensuring all their dining needs are met and their experience is satisfactory.
• Lead, train, and support other greeters and hosts/hostesses, ensuring they are equipped to meet service standards.
• Cook up efficient seating strategies and manage waitlists.
• Address and resolve any guest concerns promptly and professionally.
• Maintain a thorough knowledge of the restaurant's menu, special promotions, and operational details.
• Ensure that the greeter stand is organized and that an adequate stock of backup menus is readily available.
• Ensure that opening and closing greeter checklists and duties are being completed.
• Adhere to all sequence of service steps with a focus on maintaining standards.

Qualifications

• Proven experience as a restaurant host/hostess or in a similar guest-facing role.
• A true desire to satisfy the needs of others in a fast-paced environment.
• Refined verbal communication skills, with the ability to interact effectively with diverse guests.
• Strong organizational skills and the ability to manage multiple tasks simultaneously.
• Flexibility to work shifts, including evenings, weekends, and holidays.

Our Values

Empathy / Wellbeing / Respect / Integrity / Experimentation / Inclusion

Hyatt Benefits

• Growth Opportunities
• Referral Bonus
• Recognition & Rewards
• Basic Life Insurance
• Sick Days
• Friends & Family Room Rates
• Employee Stock Purchase Plan (5% discount)
• Complimentary Parking
• Complimentary Meal During Each Shift
• Employee Assistance Program (EAP)
• Hyatt Property Restaurant/Coffee Shop Discount