Seasonal Learning Trainer, Seasonal Learning Trainer

Description

The Seasonal Trainer is responsible for executing Behind the Smile, a new Tier 1 new hire onboarding program within NACF, focusing on providing a welcoming, exciting, and engaging new hire experience. This role involves supporting new hires in acclimating to their roles and feeling connected to Amazon culture, and collaborating with various teams to improve long-term capabilities.

Key job responsibilities

• Execute a consistent, best-in-class new hire experience in a rapidly changing work environment
• Engage and excite newly hired employees in a welcoming and supportive environment
• Drive operational mechanisms to ensure an exceptional, reliable onboarding experience
• Facilitate a smooth transition from onboarding to in-path training while remaining engaged and acting as a resource for new hires
• Analyze and interpret metrics to identify areas for continuous improvement
• React quickly to serve as a resource for specific barriers and determine the correct steps to resolve
• Drive effective teamwork, communication, and collaboration across disparate groups with competing priorities
• Support a 24/7 environment that has multiple shifts and seasonal staffing ramps to meet customer demand

About The Team

We are a dedicated Learning Team committed to building a strong foundation for every new hire who joins our operations. Our vision is to create an onboarding experience that is consistent, welcoming, and sets people up for success from their first day. We work across multiple shifts and seasonal staffing levels to ensure that no matter when someone joins, they receive the same high-quality introduction to our culture and expectations. You'll partner closely with operations managers, area managers, and production assistants who are invested in supporting new employees. Together, we serve our new hires—helping them feel confident, connected, and ready to contribute.

Basic Qualifications

• A high school diploma or equivalent
• Experience managing time efficiently, meeting personal goals, and working effectively with internal, partner, and customer teams

Preferred Qualifications

• Experience providing training and mentorship
• Experience developing and delivering presentations to large and diverse audiences
• Experience communicating technical concepts and processes using clear, simple language and visuals

Pay and Benefits

The starting pay for this position is listed below, including the base pay rate plus the highest available shift differential which applies depending on the shift you select. As a total compensation company, additional earnings may include shift differentials and overtime pay. Final pay will be based on factors including shift selection and location.

Starting Day 1 of employment, Amazon offers EAP, Mental Health Support, Medical Advice Line, 401(k) matching. Learn more about our benefits at https://hiring.amazon.com/why-amazon/benefits.