Seasonal Learning Trainer, IAZ1 Learning

About the role

The Seasonal Trainer is responsible for the execution of Behind the Smile, a new Tier 1 new hire onboarding program within RDC, with a focus on providing a welcoming, exciting, and engaging new hire experience. The Seasonal Trainer plays a key role in driving the success of the onboarding program by supporting new hires in acclimating to their roles and feeling connected to Amazon culture. The Seasonal Trainer also works with operations managers, area managers, production assistants and associates to constantly improve the long-term capabilities of the area to which they are assigned.

Responsibilities

• Execute a consistent, best-in-class new hire experience in a rapid and complex changing work environment
• Using a hands-on approach, engage and excite newly hired employees in a welcoming and supportive environment
• Drive operational mechanisms to ensure an exceptional, reliable onboarding experience
• Facilitate a smooth transition from onboarding to in-path training while remaining engaged and acting as a resource for new hires
• Analyze and interpret metrics to identify areas for continuous improvement
• React quickly to serve as a resource for specific barriers and determining the correct steps to resolve
• Drive effective teamwork, communication, and collaboration across disparate groups with competing priorities
• Support a 24/7 environment that has multiple shifts and seasonal staffing ramps to meet customer demand

Basic Qualifications

• Experience in driving process and tool improvements

Preferred Qualifications

• High school diploma or equivalent
• Experience using strong customer service, communication, and interpersonal skills

Pay

USA, AZ, GOODYEAR - 19.00 - 19.00 USD hourly

Schedule

Amazon Operations and Distribution is a 24/7 environment and shifts may change due to business needs. Full shift flexibility including holidays, nights, and weekends is needed for this role.

Benefits

Starting Day 1 of employment, Amazon offers EAP, Mental Health Support, Medical Advice Line, 401(k) matching.