Seasonal Healthcare Customer Service Representative - Work From Home

Join us on our mission to elevate customer experiences for people around the world. As a member of the Everise family, you will be part of a global experience company that believes in being people-first, celebrating diversity and incubating innovation. Our dedication to our purpose and people is recognized by our employees and the industry, with a 4.6/5 rating on Glassdoor and a growing collection of Best Place to Work awards. Through the power of diversity, we celebrate all cultures for their uniqueness and strengths. With 13 centers around the world and a robust work-at-home program, we believe great things happen when we work with people who think differently.

About the role

In this role, you will use your exemplary customer service skills, patience, understanding, and compassion to answer inbound phone calls for our clients' members. You will answer questions related to their healthcare benefits and have the opportunity to earn additional cash incentives on top of your base pay.

Responsibilities

• Professionally handle a high volume of incoming calls
• Thoroughly and efficiently gather customer information, assess and fulfill customer needs, and educate customers regarding products and services
• Utilize and navigate multiple systems simultaneously
• Resolve customer issues via one-call resolution guidelines and/or escalated process
• Meet or exceed company and client performance metrics
• Maintain a balance between company policy and client benefit in decision-making
• Continuously evaluate and identify opportunities to drive process improvements that positively impact our client and its customers
• Responsible for call disposition or compiling and documenting customer information as required
• Accept and embrace changes within the current business environment
• Be flexible to work weekends & holidays

Requirements

• High school diploma or GED
• Ability to pass a drug screen and background check
• Healthcare background experience is a plus; comfortable with medical terminology
• Dedicated workspace free from distractions and background noises
• Internet speed requirement of 50 Mb/s download and 10 Mb/s upload (wireless access is not permitted)
• Demonstrated passion for excellence in treating and caring for customers, especially senior citizens
• Strong decision-making and analytical abilities
• Ability to identify customer needs and articulate products and services
• Schedule flexibility to include weekends, evenings, possible holidays, and occasional overtime
• Highly developed sense of integrity and commitment to customer satisfaction
• Meet all attendance and dependability requirements
• Be a team player

Work At Home Set-Up Requirements

• Standard Connect and Speed: Wired Ethernet connection (50 Mb/s download, 10 Mb/s upload; wireless is not permitted). Some programs may require higher speeds.
• Monitor: Two 21” monitors (you supply one, Everise provides one).
• Hard-wired Broadband Internet Service via DSL, Cable, or Fiber Optic (Satellite, Microwave, and Cellular Hotspot services are not permitted).
• Headset: You will need to purchase a headset; specific models will be shared during the interview process.
• Keyboard, Mouse, and Webcam (provided by Everise).

Benefits

• Medical, dental, and vision benefits
• 401K
• Earned PTO
• Additional cash incentives