SEASONAL- Guest Services Specialist – Pikes Peak Highway (PT Administrative Support

About the role

Pikes Peak – America’s Mountain (PPAM) seeks a highly motivated and courteous individual for a part-time, seasonal opportunity. Under the guidance of professional staff, the Guest Services Specialist will obtain practical experience working in the tourism and hospitality industry at a world-renowned site. In this position, the Guest Services Specialist will be responsible for assisting in the daily operations at the gateway.

Responsibilities

• Welcome guests and provide overall exceptional customer service to the diverse population of guests PPAM serves.
• Provide important information about visiting Pikes Peak and answer questions about other area attractions and recreational activities.
• Utilize our point-of-sale system to collect fees and check-in reservations.
• Conduct complex cash register functions in accordance with policies and procedures.
• Collect cash and cash equivalents; reconcile cash collection.
• Respond to general inquiries by answering phones.
• Support special events and activities in accordance with event plans.
• Aid in maintaining cleanliness, general maintenance, and appearance of the gateway, public restrooms, and surrounding areas.
• Remove snow from gateway facilities walkways and entrances.
• Provide information on PPAM interpretation programs and special events for guests.
• Operate two-way radios in accordance with departmental standards.

Requirements

• Strong interpersonal skills.
• Dependable and detail-oriented.
• Knowledge of cash reconciliation practices.
• Ability to use modern office technology.
• Ability to work in a team environment and excel with independent work responsibilities.
• Knowledge and/or curiosity about the history, ecosystems, wildlife, and available recreational activities on Pikes Peak and at other regional sites.
• Excellent oral and written communication skills.
• Understanding of regional weather conditions and patterns.

Qualifications

• Experience working in customer service environments.
• Experience working with cash handling and cash reconciliation.
• Experience working with point-of-sale systems.

Skills

• Ability to multitask and effectively prioritize duties in a dynamic work environment.
• Ability to effectively and efficiently manage customer concerns and complaints.

Benefits

We are looking for candidates who demonstrate strong interpersonal skills, dependability, and attention to detail. Minimum qualifications include experience in customer service environments, cash handling and cash reconciliation, and point-of-sale systems. Preferred qualifications include multitasking ability and managing customer concerns and complaints.

Pay

Not specified

Schedule

Normal work hours will vary based on department needs. At least one weekend day will be required, and work hours will occur between 7:00 a.m. and 3:30 p.m. Tuesday-Saturday. Position scheduled for up to 32 hours per week (may work additional hours as needed).

Additional Information

The City of Colorado Springs is committed to a welcoming culture that values our employees' unique individual qualities and fosters a welcoming environment where people want to be. The City does not sponsor applicants for work visas of any kind (including but not limited to F-1, H-1B or TN visas). Applicants must be currently authorized to work in the United States on a full-time basis.

Equal Opportunity Employer

The City of Colorado Springs is an equal opportunity employer. The City does not discriminate against any person because of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by law.

Note

This job announcement is not intended to include a complete listing of all responsibilities, knowledge, skills, and abilities associated with the position. The City does not sponsor applicants for work visas of any kind (including but not limited to F-1, H-1B or TN visas). Applicants must be currently authorized to work in the United States on a full-time basis.