Seasonal Guest Experience Lead | The Westchester

lululemon is an innovative performance apparel company for yoga, running, training, and other athletic pursuits. We set the bar in technical fabrics and functional design, creating transformational products and experiences that support people in moving, growing, connecting, and being well. We focus on creating positive change, an equitable, inclusive, and growth‑focused environment for our people.

About the role

The Guest Experience Lead is responsible for ensuring all guests receive a quality in‑store experience by providing technical product education, driving store performance, and acting as Supervisor on Duty. This role is part of the store leadership team and contributes to hiring decisions, performance evaluations, and overall store success.

Core responsibilities

• Bring the lululemon guest experience framework to life, leading from the floor to establish an exceptional and inclusive guest experience.
• Continuously assess guest connection and technical product education, ensuring every guest receives assistance, especially when other team members are unavailable.
• Act as Supervisor on Duty, dynamically leading the floor to meet business, team, and guest needs.
• Conduct preparation activities to ensure in‑store readiness and maintain operational excellence throughout the shift.
• Open and close the store according to established procedures.
• Review daily business data and metrics to track progress toward sales goals and motivate the team.
• Participate in the store’s hiring process, including recruitment, selection, onboarding, and training.
• Address team member performance, providing feedback, recognition, coaching, demonstrations, and hands‑on experiences.
• Foster a respectful and inclusive team environment, building supportive relationships and creating a fun, productive atmosphere.

Requirements

• Must be legally authorized to work in the country where the store is located.
• Reliable transportation to travel to the assigned store.
• 1 year retail or customer‑experience experience (e.g., guest resolution, handling difficult conversations).
• Some experience in leading, mentoring, or delegating with others.
• Education: High school diploma/GED/equivalent or higher.
• Preferred: 1 year retail/sales leadership experience (supervisor or people‑management not required).
• For experiential stores with food/beverage service: food safety and/or liquor service certification (optional).

Schedule

• Work schedule varies based on store needs.
• Shifts typically include mornings, afternoons, evenings, weekends, and holidays.
• During peak periods, special events, or other circumstances, early mornings or late nights/overnights may be required.

Pay

• Base Pay Range: $24.00 – $27.61 per hour (subject to minimum wage in the location).
• Target Bonus: $2.00 per hour.
• Total Target Base Pay Range: $26.00 – $29.61 per hour.

Benefits

• Extended health and dental benefits, plus mental health plans.
• Paid time off.
• Savings and retirement plan matching.
• Generous employee discount.
• Fitness & yoga classes.
• Parenthood top‑up.
• Extensive catalog of development courses.
• People networks, mentorship programs, and leadership series.