Seasonal Greeter

About the role

Enterprise Mobility operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands and is frequently named one of the top places to work. As the largest and fastest‑growing privately owned automotive rental and leasing company in North America, we are hiring for a Seasonal Greeter at the National/Alamo brand. The Greeter will provide superior, friendly, efficient service during all aspects of the rental car process, greeting and fulfilling club member needs, assisting with vehicle selection per the Emerald Aisle program, maintaining a friendly efficient environment, and ensuring quick transactions. The position is located at the Consolidated Rental Car Facility, 7434 New Ridge Rd Suite 347, Hanover, MD 21076. This is a seasonal position that cannot exceed 6 months.

Responsibilities

• Work proactively with shuttlers, auto detailers, return agents and managers to ensure proper vehicle supply
• Welcome members to the facility when they exit the bus or arrive on the lot
• Direct customers to exit booth, provide local directions and maps and provide return directions where applicable
• Assist members with questions and concerns to minimize counter visits
• Communicate customer service issues to management
• Ensure that hangtag information is completed correctly
• Maintain clean low mileage fleet mix requirements
• Maintain Emerald Aisle for cleanliness
• Thank member for their business
• Provide upgraded vehicles on request
• Perform other customer service related duties in addition to those listed, to ensure our service meets the needs of our customers
• Seek to improve job performance through self‑assessment, skill development, training and goal setting
• Maintain a regular and reliable level of attendance and punctuality
• Perform miscellaneous job‑related duties as assigned

Qualifications

• Must be at least 18 years old
• High School Diploma or G.E.D. required
• Minimum of 1 year prior customer service experience in the last 5 years, preferably in a retail or restaurant setting
• Valid US driver's license for at least 1 year
• Satisfactory background check inclusive of driving (no more than 2 moving violations and/or at‑fault accidents in the past 3 years, and no DUI’s or DWI’s on driving record in the last 3 years)
• Employment reference, education and social security verification
• Authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future
• Apart from religious observation, must be able to work the shift/schedules: 7:00am‑3:30pm Thursday‑Monday (Tuesday/Wednesday Off) and 3:00pm‑11:30pm Friday‑Tuesday (Wednesday/Thursday Off)

Pay

The starting compensation for this job is $18 per hour. Any hours worked between 10 PM and 7 AM are eligible for a $1.00 shift differential.

Schedule

Two rotating shifts: 7:00 am – 3:30 pm Thursday‑Monday (Tuesday/Wednesday off) and 3:00 pm – 11:30 pm Friday‑Tuesday (Wednesday/Thursday off).