Seasonal Full-Time Pool Server

About the role

Four Seasons is a luxury hospitality company committed to creating exceptional guest experiences. Our team members strive to become better every day and treat each other with respect and kindness. Four Seasons believes in recognizing familiar faces, welcoming new ones, and treating everyone with the same level of care.

The location is Four Seasons Resort Rancho Encantado Santa Fe, a high-desert refuge in the Land of Enchantment. The resort is nestled in the Sangre de Cristo foothills, offering stunning views and a tranquil atmosphere.

Responsibilities

• Follow steps of service to deliver warm, engaging, and consistent hospitality that aligns with Four Seasons standards of excellence
• Demonstrate and continually expand knowledge of our full beverage program and confidently share detailed ingredient and preparation information
• Anticipate guest needs with a keen sense of awareness and presence, ensuring satisfaction through timely and thoughtful responses to questions or concerns
• Accurately close guest checks, process payments, and properly handle voids or complimentary items in accordance with hotel procedures
• Set up and conclude daily pool operations by arranging chairs, tables, umbrellas, and towels with impeccable attention to detail
• Keep the pool and surrounding area pristine and clear of debris
• Greet and seat guests at their preferred location and offer towels and amenities as needed, creating a relaxing and comfortable experience
• Clear guest areas after departure, including removing used towels, glassware, dishes, and other items to maintain cleanliness and order

Requirements

• 1+ years of service industry experience in Food & Beverage, preferably in a luxury hospitality environment
• Current New Mexico Alcohol Serve and Food Handler certifications
• Ability to lift/carry up to 30 lbs.
• Ability to stand and move around the pool area for the entire shift
• Flexible schedule- availability to work evenings, weekends, and holidays
• Availability to work through the season- from DOH through October (approximately)

Qualifications

• Genuine, caring, and compassionate professional with a strong passion for hospitality and a natural ability to connect authentically with others
• Demonstrates integrity and accountability in all actions and exhibits confidence when making decisions to deliver a luxury-level experience
• Collaborative team player who actively supports and encourages colleagues to achieve shared success

Skills

• Strong communication skills
• Attention to detail
• Customer service orientation
• Ability to work independently and as part of a team

Benefits

• Global growth opportunities
• Culture that breeds success and rewards
• Food & beverage and spa discounts
• Free employee meals
• Complimentary employee parking
• Comprehensive training & development
• 401(k) Retirement Plan
• Sick leave pay
• Competitive pay: $13.56 hourly + tips

Pay

$13.56 hourly + tips

Schedule

Flexible schedule- availability to work evenings, weekends, and holidays

Availability to work through the season- from DOH through October (approximately)