Seasonal Fulfillment and Receiving Support Associate, Makalapua

About the Role

As a Seasonal Fulfillment and Receiving Colleague, also known as a Back of House colleague, you will play an essential role in supporting store operations, maintaining inventory accuracy, and ensuring a smooth customer experience. From receiving and organizing merchandise to picking, packing, retrieving orders from our back-of-house storage, and delivering them curbside to the customer, you will help keep the stockroom and sales floor running efficiently.

You will monitor alerts to ensure Ready on Time completion of Buy Online Pickup In-Store (BOPS) orders and play a key part in customer interactions—greeting shoppers warmly, resolving issues, and delivering orders curbside with care. Your attention to detail, teamwork, and commitment to operational excellence will directly impact both customer satisfaction and overall store performance.

This role goes far beyond behind-the-scenes support. Here, the customer is at the heart of everything we do—every day, all day. If you're passionate about selling, reaching goals, working as a team, and creating amazing experiences through genuine hospitality, this could be the perfect fit for you!

Responsibilities

• Receive and organize merchandise, ensuring accurate inventory management.
• Pick, pack, and retrieve orders from back-of-house storage for curbside delivery.
• Monitor alerts to ensure timely completion of Buy Online Pickup In-Store (BOPS) orders.
• Greet customers warmly, resolve issues, and deliver orders curbside with care.
• Maintain a shoppable sales floor by recovering merchandise, updating signs and pricing, restocking, and supporting merchandise moves.
• Engage with customers to share Loyalty program benefits and ensure a positive experience.
• Organize the stockroom, complete orders, and prepare for the next day’s success.
• Collaborate with teammates to support store operations and achieve sales goals.

Requirements

• Flexible availability, including days, evenings, weekends, and holidays.
• Regular, dependable attendance and punctuality.
• Ability to understand and communicate effectively with customers, co-workers, and supervisors.
• Read and understand employment policies and safety rules/procedures in English.
• Comfortable communicating and collaborating with customers and colleagues.
• Resourceful, adaptable to changing priorities, and able to work independently or as part of a team.

Essential Physical Requirements

• Talking, lifting, constant moving, standing, and reaching with arms and hands.
• Standing for at least two consecutive hours.
• Lifting at least 25 lbs.
• Stooping, kneeling, crouching, and climbing ladders.
• Reaching, including above eye level.
• Close vision, color vision, depth perception, and focus adjustment.
• Frequent use of computers, handheld equipment, cash registers, and processing register transactions.

Schedule

Seasonal colleagues are typically scheduled to work 10-20 hours per week. Hours depend on business needs and colleague availability.

Benefits

• Competitive pay and performance-based incentives/bonuses.
• Comprehensive health and wellness coverage (medical, vision, dental, life, disability insurance).
• 401(k) match to invest in your future.
• Paid time off and eight paid holidays.
• Merchandise discounts.
• Employee Assistance Program with mental health counseling and legal/financial advice.
• Access to earned wages anytime.
• Continuous learning and leadership development opportunities.
• Colleague Resource Groups for community building and volunteer opportunities.

About Us

Macy’s is more than just a store—we’re a story that has captured the hearts and minds of America for over 160 years. From innovations and traditions to iconic events like the Macy’s 4th of July Fireworks and the Thanksgiving Day Parade, we’ve been part of countless memorable moments. Join us and help write the next chapter in our story!