Seasonal Fulfillment and Receiving Support Associate, Southshore
About the role
As a Seasonal Fulfillment and Receiving Colleague, also known as a Back of House colleague, you will play an essential role in supporting store operations, maintaining inventory accuracy, and ensuring a smooth customer experience. From receiving and organizing merchandise to picking, packing, retrieving orders from our back-of-house storage and delivering them curbside to the customer; monitor alerts to ensure Ready on Time completion of Buy Online Pickup In-Store (BOPS) orders, and you'll help keep the stockroom and sales floor running efficiently. You'll also play a key part in customer interactions - greeting shoppers warmly, resolving issues, and delivering orders curbside with care. Your attention to detail, teamwork, and commitment to operational excellence will directly impact both customer satisfaction and overall store performance. This role goes far beyond just being a behind-the-scenes support colleague. Here, the customer is at the heart of everything we do - every day, all day. If you're passionate about selling, reaching goals, working as a team, and creating amazing experiences through genuine hospitality, this could be the perfect fit for you!
Responsibilities
- Begin each day energized and ready to make an impact—wear your name badge with pride and greet teammates warmly
- Review goals, learn about new products and promotions, and prepare the store for success
- Receive merchandise, tag items, and organize the stockroom
- Greet customers warmly, actively listen, and resolve issues to build trust through personal, helpful interactions—on the floor, during curbside pickups, or through timely and accurate order fulfillment
- Maintain a shoppable space by recovering the floor and fitting rooms, updating signs and pricing, restocking merchandise, and supporting merchandise moves
- Finish Strong—share Loyalty program benefits, ensure customers have all they need, and end with a sincere thank-you, often walking the package around and using the customer's name
- Wrap up each day by organizing the stockroom, completing orders, and setting the team up for the next day's success
- Support one another with honesty, care, and collaboration to better serve customers and communities
- Strive to improve every day, take pride in your work, achieve sales goals, and learn from each other to deliver individual and store results
Requirements
- Flexible availability, including days, evenings, weekends and holidays with regular, dependable attendance and punctuality
- Understand and communicate effectively with customers, co-workers, and supervisors
- Read and understand employment policies and safety rules/procedures in English
- Comfortable communicating and collaborating with customers and colleagues
- Enjoy meeting people, learning about them, and sharing information
- Resourceful and eager to start a new venture; able to adapt to changing priorities; work independently and collaboratively within team dynamics
Physical requirements
- Talking, lifting, constant moving, standing, and reaching with arms and hands
- Standing for at least two consecutive hours
- Lifting at least 25 lbs.
- Stooping, kneeling, crouching, and climbing ladders
- Reaching, including above eye level
- Close vision, color vision, depth perception, and focus adjustment
- Frequent use of computers and other technology, including handheld equipment, cash register, and ability to process register transactions
Schedule
- Seasonal colleagues are typically scheduled to work 10-20 hours per week
- Hours are dependent on business needs and colleague availability
Benefits
- Comprehensive health and wellness coverage
- 401(k) match to invest in your future
- Paid time off and eight paid holidays
- Continuous learning and leadership development
- Colleague Resource Groups and volunteer opportunities
- Access your earned wages anytime
- Merchandise discounts
- Performance-based incentives
- Employee Assistance Program with mental health counseling and legal/financial advice