Seasonal Fulfillment and Receiving Support Associate, Southridge Mall

Be part of an amazing story. Macy’s is more than just a store. We’re a story that’s captured the hearts and minds of America for more than 160 years—innovations and traditions, inspiring stores and irresistible products, the excitement of the Macy’s 4th of July Fireworks, and the wonder of the Thanksgiving Day Parade. We’ve been part of memorable moments and milestones for countless customers and colleagues.

About the role

As a Seasonal Fulfillment and Receiving Colleague (Back of House), you will play an essential role in supporting store operations, maintaining inventory accuracy, and ensuring a smooth customer experience. From receiving and organizing merchandise to picking, packing, and retrieving orders from back-of-house storage for curbside delivery, you’ll monitor alerts to ensure Ready on Time completion of Buy Online Pickup In-Store (BOPS) orders. You’ll help keep the stockroom and sales floor running efficiently and interact with customers—greeting shoppers warmly, resolving issues, and delivering orders curbside with care. Your attention to detail, teamwork, and commitment to operational excellence will directly impact customer satisfaction and store performance.

This role goes beyond behind-the-scenes support. The customer is at the heart of everything we do—every day, all day. If you're passionate about selling, reaching goals, working as a team, and creating amazing experiences through genuine hospitality, this could be the perfect fit.

Responsibilities

• Receive, tag, and organize merchandise in the stockroom
• Pick, pack, and retrieve orders for Buy Online Pickup In-Store (BOPS) and curbside delivery
• Monitor alerts to ensure Ready on Time completion of orders
• Greet customers warmly and resolve issues on the sales floor or during curbside pickups
• Maintain a shoppable space by recovering the floor and fitting rooms, updating signs and pricing, restocking merchandise, and supporting merchandise moves
• Support daily sales goals and operational efficiency
• Collaborate with teammates to set up the store for success and close out the day by organizing the stockroom and completing orders
• Deliver exceptional customer service through personal, helpful interactions

Requirements

• Flexible availability, including days, evenings, weekends, and holidays
• Regular, dependable attendance and punctuality
• Ability to understand and communicate effectively with customers, co-workers, and supervisors
• Read and understand employment policies and safety rules/procedures in English
• Comfortable communicating and collaborating with customers and colleagues
• Enjoy meeting people, learning about them, and sharing information
• Resourceful, adaptable to changing priorities, and able to work independently or as part of a team

Essential Physical Requirements

• Standing for at least two consecutive hours
• Lifting at least 25 lbs.
• Stooping, kneeling, crouching, and climbing ladders
• Reaching, including above eye level
• Close vision, color vision, depth perception, and focus adjustment
• Frequent use of computers and handheld equipment (e.g., cash register, processing register transactions)
• Constant moving, standing, and reaching with arms and hands
• Talking and listening

Schedule

Seasonal colleagues are typically scheduled to work 10-20 hours per week. Hours depend on business needs and colleague availability.

Benefits

• Competitive pay and performance-based incentives/bonuses
• Comprehensive health and wellness coverage (medical, vision, dental, life, disability insurance)
• 401(k) match
• Paid time off and eight paid holidays
• Merchandise discounts
• Employee Assistance Program with mental health counseling and legal/financial advice
• Access to earned wages anytime
• Continuous learning and leadership development opportunities
• Colleague Resource Groups and volunteer opportunities