Seasonal Fulfillment and Receiving Support Associate, Hilldale

About the Role

As a Seasonal Fulfillment and Receiving Colleague, also known as a Back of House colleague, you will play an essential role in supporting store operations, maintaining inventory accuracy, and ensuring a smooth customer experience. From receiving and organizing merchandise to picking, packing, retrieving orders from our back-of-house storage, and delivering them curbside to the customer, you’ll help keep the stockroom and sales floor running efficiently. You will monitor alerts to ensure Ready on Time completion of Buy Online Pickup In-Store (BOPS) orders and play a key part in customer interactions—greeting shoppers warmly, resolving issues, and delivering orders curbside with care.

Your attention to detail, teamwork, and commitment to operational excellence will directly impact both customer satisfaction and overall store performance. This role goes far beyond just being a behind-the-scenes support colleague. Here, the customer is at the heart of everything we do—every day, all day.

Responsibilities

• Receive, organize, and tag merchandise to maintain inventory accuracy.
• Pick, pack, and retrieve orders from back-of-house storage for curbside delivery.
• Monitor alerts to ensure Ready on Time completion of Buy Online Pickup In-Store (BOPS) orders.
• Greet customers warmly, resolve issues, and deliver orders curbside with care.
• Maintain a shoppable sales floor by recovering merchandise, updating signs and pricing, restocking, and supporting merchandise moves.
• Collaborate with teammates to support daily operations and achieve sales goals.
• Organize the stockroom and complete orders to set the team up for the next day’s success.
• Engage with customers to share Loyalty program benefits and ensure a positive experience.

Requirements

• Flexible availability, including days, evenings, weekends, and holidays with regular, dependable attendance and punctuality.
• Ability to understand and communicate effectively with customers, co-workers, and supervisors.
• Read and understand employment policies and safety rules/procedures in English.
• Comfortable communicating and collaborating with customers and colleagues.
• Resourceful, adaptable to changing priorities, and able to work independently or as part of a team.

Essential Physical Requirements

• Constant moving, standing, and reaching with arms and hands.
• Standing for at least two consecutive hours.
• Lifting at least 25 lbs.
• Stooping, kneeling, crouching, and climbing ladders.
• Reaching, including above eye level.
• Close vision, color vision, depth perception, and focus adjustment.
• Frequent use of computers, handheld equipment, cash registers, and processing register transactions.

Schedule

Seasonal colleagues are typically scheduled to work 10-20 hours per week. Hours are dependent on business needs and colleague availability.

Benefits

• Competitive pay and performance-based incentives/bonuses.
• Comprehensive health and wellness coverage (medical, vision, dental, life, disability insurance).
• 401(k) match to invest in your future.
• Paid time off and eight paid holidays.
• Merchandise discounts.
• Employee Assistance Program with mental health counseling and legal/financial advice.
• Access to earned wages anytime.
• Continuous learning and leadership development opportunities.
• Colleague Resource Groups for community building and volunteer opportunities.

Eligibility requirements may apply based on location, job level, classification, and length of employment. Additional benefit details are available at macysJOBS.com.