Seasonal/Freight,sales floor

Michaels is the leading destination for creating and celebrating in North America, operating over 1,300 stores and online platforms. We are committed to fueling the joy of creativity and celebration.

About the role

Join our team in Pasadena, CA, to deliver exceptional customer service, assist shoppers, and maintain store operations. This role involves a variety of tasks to ensure a positive shopping experience and a well-maintained store environment.

Responsibilities

• Provide friendly customer service, help customers locate products, and offer solutions
• Ensure a fast and friendly checkout experience, including cash handling to company standards
• Engage customers on the benefits of the Rewards program and Private Label Credit Cards, and complete enrollments
• Educate customers on the Voice of Customer (VOC) survey
• Assist with Omni channel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS)
• Participate in truck unloading, stocking, and planogram (POGs) processes
• Complete merchandise recovery and maintenance, including returns and general store recovery to ensure a well-merchandised and in-stock store
• Perform Store In Stock Optimization (SISO) and AD set duties as assigned
• Support shrink and safety programs
• Adhere to Standard Operating Procedures (SOPs) and company programs to ensure compliance with applicable laws and requirements
• Interact respectfully with others, promote the organization’s vision and values, and serve as a role model for team members
• Cross-trained in Custom Framing selling and production (preferred)
• Other duties as assigned

Requirements

• Retail and/or customer service experience preferred
• Ability to remain standing for long periods of time
• Ability to move throughout the store, including regular bending, lifting, carrying, reaching, and stretching
• Capability to lift heavy boxes and access high shelves using a ladder or similar equipment
• Must be at least sixteen (16) years or older
• Applicants in the U.S. must satisfy federal, state, and local legal requirements of the job

Work Environment

• Public retail store setting with climate-controlled public areas; some stock rooms may not be climate controlled
• Outdoor work may be required for retrieving shopping carts or unloading trucks
• Frame shop contains glass cutter and heat press
• Work hours include nights, weekends, and early mornings

Pay

Total base pay range for this position: $19.25 - $22.60 per hour. This position may be eligible for overtime compensation in accordance with state and local laws.

Benefits

• 401(k) with employer match
• Employee Assistance Program
• Medical, dental, and vision coverage
• Telemedicine services
• Flexible spending accounts
• Commuter benefits
• Tuition assistance
• Adoption assistance
• Various voluntary insurance options
• Employee discounts and access to partner discount programs