Seasonal Field Ops Support Specialist

About the role

Avari was built to raise the standard of vacation rental management, and we're looking for people who want to help build what's next. Join a growing organization where your ideas matter, your work has an impact, and you could grow alongside the business. Avari Management manages 5,400 properties across 24 markets throughout the East and West Coast. The company is a year into standing itself up after carving out from a national operator.

The Field Operations Support Specialist provides hands-on service and operational support across maintenance, housekeeping, supplies, and property readiness. This role serves as a critical execution arm for Field Operations, owning assigned service tickets from start to finish and ensuring timely resolution, clear documentation, and high-quality standards across the property portfolio. This position works extensively within our field operations software, is accountable for closing work orders with detailed notes, and partners cross-functionally with Property Managers, Onboarding, Revenue, Guest Services, and third-party vendors to keep homes guest-ready and operationally sound.

Responsibilities

• Ticket & Work Order Execution
  • Own assigned service tickets from dispatch through completion, ensuring timely resolution, accurate status updates, and clear, detailed documentation in the field operations system
  • Perform on-site troubleshooting, inspections, and follow-up to verify quality and closure
  • Escalate issues appropriately and communicate progress to internal stakeholders
• Property Readiness & Field Support
  • Conduct pre-arrival and routine property inspections to ensure homes meet brand and quality standards as assigned
  • Support maintenance and housekeeping operations through punch list execution, light maintenance tasks, and quality assurance checks
  • Deliver and install supplies, amenities, linens, and equipment as needed
• Inventory & Logistics
  • Track and manage field inventory (linens, amenities, supplies, equipment) as needed
  • Support restocking, transfers, and organization of storage locations as needed
  • Coordinate deliveries and returns with vendors and internal teams
• Cross-Functional Coordination
  • Partner closely with Logistics Coordinators and Logistics Managers on tickets and resolutions
  • Partner with Property Managers on property needs and priorities
  • Partner with Guest Services on in-stay issues requiring ticket resolution
  • Partner with Onboarding on new home readiness
  • Partner with Revenue and Marketing on photo readiness and listing standards
  • Coordinate with third-party vendors to ensure work orders are completed to standard and on time (in coordination with the assigned Property Manager)
• Documentation & Systems
  • Maintain accurate records in field operations software, including work performed, photos and inspection results, inventory usage, and vendor activity
  • Follow established SLAs and escalation protocols
• General Support
  • Support seasonal surges, emergency response, and special projects
  • Provide cross-coverage across markets or teams as needed
  • Other duties as assigned

Requirements

• High school diploma or equivalent required
• 1+ years of experience in field operations, maintenance, housekeeping, logistics, or hospitality preferred
• Strong organizational skills and ability to manage multiple tickets and priorities
• Comfortable working from mobile apps, ticketing systems, and property management software
• Detail-oriented with a strong commitment to documentation and follow-through
• Physically able to lift up to 50 lbs and perform field-based tasks
• Reliable transportation and valid driver's license
• Flexible schedule including weekends, holidays, and on-call support as needed
• Professional, service-oriented, and able to work independently while collaborating across teams

Physical Requirements

• Ability to work in properties requiring walking, climbing stairs, and physical assessment
• Ability to move freely and lift up to fifty (50) pounds without assistance
• Valid driver's license and reliable transportation with ability to conduct in-market property visits regularly
• Available for evening/weekend inspections, calls, or property emergencies
• Primarily market-based role with combination of office and field work

Benefits

Why Join Avari?

• Inclusive and collaborative culture
• One-team approach across Field and Support Teams
• Opportunity to grow, learn, and make an impact
• Cross-functional exposure across Operations, Property Management, Guest Services, Maintenance, Housekeeping, Sales, and Support
• Opportunity to contribute ideas and help shape processes as Avari continues to grow

Benefits Eligibility: Full-time employees regularly scheduled to work at least 30 hours per week are eligible for Avari benefit programs unless otherwise stated.

Pay

$21.50–$23.00 per hour

Schedule

Full-Time / Seasonal (December 1, 2026 to March 2027). Short-term vacation rental industry; schedules vary; availability to work weekdays, weekends, occasional long hours, and holidays as needed.