Seasonal Field Ops Support Specialist

Core Responsibilities

• Own assigned service tickets from dispatch through completion, ensuring: Timely resolution, Accurate status updates, Clear, detailed documentation in the field operations system.
• Perform on-site troubleshooting, inspections, and follow-up to verify quality and closure.
• Escalate issues appropriately and communicate progress to internal stakeholders.
• Conduct pre-arrival and routine property inspections to ensure homes meet brand and quality standards as assigned.
• Support maintenance and housekeeping operations through: Punch list execution, light maintenance tasks, quality assurance checks, deliver and install supplies, amenities, linens, and equipment as needed.
• Track and manage field inventory (linens, amenities, supplies, equipment) as needed.
• Coordinate deliveries and returns with vendors and internal teams.
• Partner closely with: Logistics Coordinators and Managers on tickets and resolutions, Property Managers on property needs and priorities, Guest Services on in-stay issues requiring ticket resolution, Onboarding on new home readiness, Revenue and Marketing on photo readiness and listing standards, and third-party vendors to ensure work orders are completed to standard and on time (in coordination with the assigned Property Manager).

Documentation & Systems

• Maintain accurate records in field operations software, including: Work performed, Photos and inspection results, Inventory usage, Vendor activity.
• Follow established SLAs and escalation protocols.

General Support

• Support seasonal surges, emergency response, and special projects.
• Provide cross-coverage across markets or teams as needed.

Skills & Qualifications

• High school diploma or equivalent required.
• 1+ years of experience in field operations, maintenance, housekeeping, logistics, or hospitality preferred.
• Strong organizational skills and ability to manage multiple tickets and priorities.
• Comfortable working from mobile apps, ticketing systems, and property management software.
• Detail-oriented with a strong commitment to documentation and follow-through.
• Physically able to lift up to 50 lbs and perform field-based tasks.
• Reliable transportation and valid driver’s license.
• Flexible schedule including weekends, holidays, and on-call support as needed.
• Professional, service-oriented, and able to work independently while collaborating across teams.

Workplace Environment & Physical Requirements

• Ability to work in properties requiring walking, climbing stairs, and physical assessment.
• Ability to move freely and lift up to fifty (50) pounds without assistance.
• Valid driver’s license and reliable transportation and ability to conduct in-market property visits regularly.
• Available for evening/weekend inspections, calls, or property emergencies.
• Primarily market-based role with combination of office and field work.