Seasonal Field Ops Support Specialist

About the role

The Field Operations Support Specialist provides hands-on service and operational support across maintenance, housekeeping, supplies, and property readiness. This role serves as a critical execution arm for Field Operations, owning assigned service tickets from start to finish and ensuring timely resolution, clear documentation, and high-quality standards across the property portfolio.

This position works extensively within our field operations software, is accountable for closing work orders with detailed notes, and partners cross-functionally with Property Managers, Onboarding, Revenue, Guest Services, and third-party vendors to keep homes guest-ready and operationally sound.

This position will run from June 2026 - September 2026.

Responsibilities

Ticket & Work Order Execution

• Own assigned service tickets from dispatch through completion, ensuring:
  • Timely resolution
  • Accurate status updates
  • Clear, detailed documentation in the field operations system
• Perform on-site troubleshooting, inspections, and follow-up to verify quality and closure
• Escalate issues appropriately and communicate progress to internal stakeholders

Property Readiness & Field Support

• Conduct pre-arrival and routine property inspections to ensure homes meet brand and quality standards as assigned
• Support maintenance and housekeeping operations through:
  • Punch list execution
  • Light maintenance tasks
  • Quality assurance checks
• Deliver and install supplies, amenities, linens, and equipment as needed

Inventory & Logistics

• Track and manage field inventory (linens, amenities, supplies, equipment) as needed
• Support restocking, transfers, and organization of storage locations as needed
• Coordinate deliveries and returns with vendors and internal teams

Cross-Functional Coordination

• Partner closely with:
  • Logistics Coordinators and Logistics Managers on tickets and resolutions
  • Property Managers on property needs and priorities
  • Guest Services on in-stay issues requiring ticket resolution
  • Onboarding on new home readiness
  • Revenue and Marketing on photo readiness and listing standards
• Coordinate with third-party vendors to ensure work orders are completed to standard and on time (in coordination with the assigned Property Manager)

Documentation & Systems

• Maintain accurate records in field operations software, including:
  • Work performed
  • Photos and inspection results
  • Inventory usage
  • Vendor activity
• Follow established SLAs and escalation protocols

General Support

• Support seasonal surges, emergency response, and special projects
• Provide cross-coverage across markets or teams as needed
• Other duties as assigned

Requirements

• High school diploma or equivalent required
• 1+ years of experience in field operations, maintenance, housekeeping, logistics, or hospitality preferred
• Strong organizational skills and ability to manage multiple tickets and priorities
• Comfortable working from mobile apps, ticketing systems, and property management software
• Detail-oriented with a strong commitment to documentation and follow-through
• Physically able to lift up to 50 lbs and perform field-based tasks
• Reliable transportation and valid driver’s license
• Flexible schedule including weekends, holidays, and on-call support as needed
• Professional, service-oriented, and able to work independently while collaborating across teams

Workplace Environment & Physical Requirements

• Ability to work in properties requiring walking, climbing stairs, and physical assessment
• Ability to move freely and lift up to fifty (50) pounds without assistance
• Valid driver’s license and reliable transportation and ability to conduct in-market property visits regularly
• Available for evening/weekend inspections, calls, or property emergencies
• Primarily market-based role with combination of office and field work