Seasonal Customer Support Representative, Trackwrestling

Responsibilities

• Provide timely, friendly, and professional support to customers via phone and email.
• Actively listen, ask thoughtful questions, troubleshoot issues, determine root causes, and help customers find the right solution.
• Serve as the voice of the customer by identifying trends, recurring issues, and opportunities to improve the customer experience.
• Escalate technical issues, outages, and other concerns that may affect the viewer or user experience.
• Maintain and update customer accounts according to department policies and guidelines.
• Meet individual and department performance expectations.
• Aid supervisors with projects and additional tasks as needed.

Requirements

• Two or more years of experience on the Trackwrestling platform preferred.
• Two or more years of customer service experience preferred.
• Strong verbal and written communication skills, including the ability to clearly explain technical issues and resolution steps to a wide variety of customers.
• Strong problem-solving skills and a willingness to take initiative.
• Ability to demonstrate urgency, ownership, and follow-through.
• Strong time management and organizational skills.
• Comfort using computers and learning new technology.
• A strong work ethic and pride in delivering high-quality support.

Qualifications

• Knowledge of, or passion for, wrestling.
• Tournament management experience.
• A strong desire to help people.
• Interest in learning more about technology.

Skills

• Strong verbal and written communication skills.
• Strong problem-solving skills.
• Urgency, ownership, and follow-through.
• Time management and organizational skills.
• Computer networking knowledge.
• Interest in learning more about technology.

Benefits

• Flexible schedule, including daytime, evening, and weekend shifts.
• Approximately 30–40 hours per week of work.
• Required availability during peak-volume periods.

Pay

• Seasonal position from September 2026 to March 2027.

Schedule

• Candidates must be able to work flexible shifts during peak-volume periods, including:
1. November 18th - 24th
2. November 30th - December 13th
3. January 6th - 10th