Seasonal Customer Outreach Marketing Associate

DO YOU LOVE SALES AND HAVE RECENT SALES EXPERIENCE? DO YOUR CUSTOMERS ALWAYS BUY MORE THAN THEY CAME FOR? DO YOUR CUSTOMERS KEEP COMING BACK? WE WANT YOU ON OUR TEAM!!!! MUST PROVIDE A CURRENT RESUME AND HAVE RECENT SALES EXPERIENCE!!!!! The COM (Customer Outreach Marketing) Specialist will be responsible for the effective and professional handling of all customer interactions via outgoing sales call to offer products at regular and special prices to increase sales volume. The role serves customers by providing sales, product, and service information via processing incoming or outbound phone calls while meeting company expectations to generate added sales revenue. This position also addresses and offer possible solutions to resolve product and service issues fairly and equitably to all parties. In doing so one must possess an appreciation for serving and meeting each customer need by using their knowledge of company products, services, and policies to assist callers with sales, inquiries, complaints, or problems. Essential Duties And Responsibilities Contact customer by outbound calls using a prepared sales scripts to persuade potential customers to purchase a product or service and upselling customers on new/additional services and products when applicableProvide customers with appropriate product and service information and complete all follow up to close sale and drive resolution.Ability to move the customer past the point of browsing to engaging/closing a saleAbility to manage multiple systems effectively and efficiently, including predictive dialer, order entry and customer service systems.Handle orders and issues and update appropriate changes into system of record for complete resolution as requiredIdentify and escalate issues, feedback and trends to appropriate resource/departmentExpected to meet or exceed performance standards for each campaign.Ability to maintain confidentiality regarding customer orders, account and company information always.Communicate verbally and in writing in an engaging manner that promotes dialogue and establishes rapportMaintain empathy for the customer’s situation while providing world class service that cultivates and develops high level relationshipsAbility to maintain composure and professionalism while handling highly emotional escalationsAbility to walk the customer through the process and provide them with understanding along with a positive experience that will help establish a lifetime customer relationshipParticipate in activities and demonstrate behaviors to team members to ensure alignment with Company principles and department strategies.In addition, the associate is expected to meet all company’s goals and metrics