Seasonal Customer Outreach Marketing Associate

About the role

DO YOU LOVE SALES AND HAVE RECENT SALES EXPERIENCE? DO YOUR CUSTOMERS ALWAYS BUY MORE THAN THEY CAME FOR? DO YOUR CUSTOMERS KEEP COMING BACK? WE WANT YOU ON OUR TEAM!!!! The COM (Customer Outreach Marketing) Specialist will be responsible for the effective and professional handling of all customer interactions via outgoing sales call to offer products at regular and special prices to increase sales volume. The role serves customers by providing sales, product, and service information via processing incoming or outbound phone calls while meeting company expectations to generate added sales revenue. This position also addresses and offers possible solutions to resolve product and service issues fairly and equitably to all parties. In doing so one must possess an appreciation for serving and meeting each customer need by using their knowledge of company products, services, and policies to assist callers with sales, inquiries, complaints, or problems.

Responsibilities

• Contact customer by outbound calls using a prepared sales script to persuade potential customers to purchase a product or service and upselling customers on new/additional services and products when applicable
• Provide customers with appropriate product and service information and complete all follow up to close sale and drive resolution
• Ability to move the customer past the point of browsing to engaging/closing a sale
• Ability to manage multiple systems effectively and efficiently, including predictive dialer, order entry and customer service systems
• Handle orders and issues and update appropriate changes into system of record for complete resolution as required
• Identify and escalate issues, feedback and trends to appropriate resource/department
• Expected to meet or exceed performance standards for each campaign
• Ability to maintain confidentiality regarding customer orders, account and company information always
• Communicate verbally and in writing in an engaging manner that promotes dialogue and establishes rapport
• Maintain empathy for the customer’s situation while providing world class service that cultivates and develops high level relationships
• Ability to maintain composure and professionalism while handling highly emotional escalations
• Ability to walk the customer through the process and provide them with understanding along with a positive experience that will help establish a lifetime customer relationship
• Participate in activities and demonstrate behaviors to team members to ensure alignment with Company principles and department strategies
• In addition, the associate is expected to meet all company’s goals and metrics

Requirements

• Must provide a current resume
• Recent sales experience required