Seasonal Customer Experience Representative

Role and Responsibilities

• Communicate effectively with customers through Gladly, across all channels (phone, live chat, SMS and email) to determine their needs in accordance with CX policies and procedures
• Handle all inquiries regarding orders, exchange requests, refunds, gift cards, promotion codes, customer issues, etc. with accuracy
• Maximize sales by clienteling, assisting customers in styling consultations, and providing empathetic and friendly customer service
• Encourage customers to sign up for Jenni Kayne Rewards and engage with us on social media platforms
• Secure company assets through loss prevention in compliance with company policies and guidelines

Qualifications and Requirements

• Can-do attitude and commitment to providing excellent customer service
• Willingness and availability to work during peak business periods – weekends, holidays, etc.
• Demonstrate strong written and verbal communication skills
• High attention to detail, strong organizational skills, and a proven record of follow through
• Comfortable working in a team centric, remote environment

Preferred Skills

• Minimum of two to three (2-3) years of experience in apparel or lifestyle e-commerce
• Knowledge and experience with POS, CRM and Inventory Management systems, Microsoft Office, Gladly, Shopify etc.
• Results driven; strategic, conceptual, and innovative thinker
• Excellent verbal and written communication skills with high attention to detail
• Ability to multitask and exceptional organizational skills, owning calendar and managing deadlines

Pay

The hourly rate of pay for this position is $22.00. The hourly rate of pay is determined by experience, education, skills, and location.

Schedule

This is a seasonal position beginning in October 2026 and expected to continue through early January 2027. Availability to work during peak business periods, including weekends and holidays, is required.