Seasonal Community Donations Coordinator

Since 1972, Metropolitan Ministries has been providing life-changing solutions for those who are homeless and at risk of becoming homeless in Tampa Bay. We are a grassroots, donor, and volunteer-fueled community nonprofit serving families in Hillsborough, Pinellas, Pasco, Polk, and Hernando counties with compassion, practical help, and a commitment to making a significant difference.

About the role

The Community Donations Coordinator cultivates and stewards donors to build the pipeline of in-kind and financial support for Metropolitan Ministries. This temporary, full-time role requires extensive public contact, strong organizational skills, and a high degree of discretion with confidential and sensitive issues.

Responsibilities

• Community Engagement & Hospitality
  • Provide exceptional hospitality and customer service to donors, volunteers, community groups, and partners.
  • Coordinate scheduling, communications, and support for donation drives, volunteer activities, and holiday initiatives to ensure a positive experience.
• Donor & Volunteer Experience
  • Serve as a primary point of contact for inquiries and engagement opportunities.
  • Build and strengthen relationships through timely communication, stewardship, appreciation efforts, and follow-up to encourage continued involvement and support.
• Data Entry & Record Management
  • Maintain accurate donor, volunteer, and community partner records within Virtuous and other tracking systems.
  • Document interactions, update constituent information, track activities, and assist with reporting and data management.
• Administrative & Operational Support
  • Provide administrative support for community engagement, donor experience, and holiday operations, including scheduling, correspondence, preparation of materials, organization of files, and special projects.
• Teamwork, Mission & Ethics
  • Demonstrate a passion for the mission of Metropolitan Ministries while working collaboratively with staff, volunteers, and community partners.

Requirements

• Minimum Associate’s degree or commensurate experience in customer service, relationship-building, or a relevant field.
• Minimum 1 year of successful nonprofit or development experience.
• Friendly, customer service, telephone, or outbound sales experience preferred.
• Demonstrated proficiency with business software, including Microsoft Office (Excel, Outlook), web-based research tools, and CRM databases.
• Attention to detail and 1–2 years of proven experience in a related field.
• Ability to work independently and as part of a team within a multi-disciplinary framework.
• Heart for ministry and comfort working with poor and homeless families and individuals.
• Understanding of poverty, strong interpersonal skills, and the ability to work with low socio-economic and diverse populations facing crisis situations in a professional and diplomatic manner.
• Knowledge of community resources available to the homeless population.
• Maturity and sensitivity to issues of faith, culture, and other sources of diversity.

Skills

• Excellent written and oral communication skills, including professional phone presence.
• Ability to communicate effectively in English.
• Strong planning, organization, and time management skills.
• Critical thinking and problem-solving abilities.
• Ability to work well under pressure and meet deadlines.
• Computer and office equipment literacy.

Physical Requirements

• Ability to stand and sit for long periods of time.
• Ability to walk, climb stairs, and lift up to 20 lbs.
• Physically able to work in outdoor/temporary shelter environments considering local climate fluctuations.
• Physical, emotional, and spiritual stamina to handle job-related issues and stress.

Pay

$18.00 per hour

Schedule

• Monday–Friday, 9:00 AM–5:30 PM.
• Assignment duration: September 14, 2026 – December 24, 2026.
• Flexible work schedule required, including evenings, weekends, and holiday months (October–December).

Must pass applicable pre-employment screening and demonstrate legal authorization to work in the United States.