Seasonal Barista, Ralph's Coffee, Rockefeller

About the role

Ralph Lauren Coffee seeks a Customer Service Representative to provide exceptional customer service and support the sales floor. This position plays a crucial role in the success of the Ralph Lauren Coffee brand.

Responsibilities

• Keeps the sales floor stocked during service, coordinating with the supervisor on shift.
• Greets customers, assists with line control, takes orders; processing credit card transactions.
• Delivers customer service to exceed customers' expectations by responding to their needs with a sense of urgency.
• Maintains a positive attitude towards guests, customers, clients, co-workers, etc.
• Maintains a clean and comfortable environment by ensuring product is stocked to appropriate levels and all areas are properly cleaned and sanitized.
• Maintains equipment operating by following operating instructions.
• Maintains a safe and healthy work environment by following organization standards and sanitation regulations.
• Communicates effectively with store manager regarding store, employee and customer needs.
• Communicate customer feedback to managers and recommend new menu items.
• Other duties and tasks as assigned by manager.

Requirements

• Demonstrates excellent customer service and interpersonal skills, both written and verbal.
• Available to work flexible hours, weekends mandatory.
• Must be able to stand for long periods of time and requires occasional lifting, carrying, pushing, pulling of up to 25 lbs.
• Passionate about Coffee
• A passion for hospitality and guest service
• An outgoing and energetic disposition
• A polished and stylish presence
• Strong verbal and written communication skills
• Proficiency with various POS's is Preferred

Benefits

Salary range: $15 - $22.97 hourly