Seasonal Barista/Coffee Shop Assistant

About the role

From the first coffee poured to the final smile shared, every moment in Pausa is a chance to brighten someone’s day – and you’ll be right at the centre of it all. Our coffee shops, affectionately titled Pausa, are thriving, and our Coffee Shop Assistants are at the very heart of that success. You’ll take pride in every cup you pour, build expert knowledge of our product range, and meaningfully connect with our customers. Whether it’s a regular grabbing their usual or a first‑time visitor, you’ll make sure every customer leaves feeling better than when they arrived. It’s a busy, hands‑on role that takes energy, focus, and a fair bit of graft.

Responsibilities

• Meet high standards for Health and Safety and Food Hygiene while working as part of a tight‑knit team, handling pressure and excelling in product knowledge to deliver an exceptional customer experience.
• Be customer‑obsessed – consistently consider the impact of your actions on the customer experience and strive to deliver joyful experiences in the most effective and thoughtful way.
• Serve hot and cold beverages that delight our customers.
• Dish up our delicious savoury and sweet food items, ensuring presentation sparks joy.
• Ensure all cooked food is hot and ready to be enjoyed as intended.
• Keep restaurant tables clear and sanitised promptly to maintain high customer expectations.
• Maintain an exceptional standard of cleanliness throughout the kitchen, service area, and restaurant.
• Consistently deliver exceptional customer service to support strong CSAT (Customer Satisfaction) scores, ensuring every customer receives a welcoming, helpful, and memorable experience.
• Work with a variety of ingredients, including dairy, nuts, and meat products (including pork).

Requirements

• You are customer‑obsessed – you put customers first in every interaction.
• You’re flexible and able to work across weekends and evenings.
• You have previous experience working closely with a team; ideally you have prior work experience in a similar environment.
• You are a friendly, hard‑working individual who loves providing a joyful customer dining experience.
• You are a team player who consistently contributes and enjoys the satisfaction of a job well done and a smile on customers’ faces.
• You bring something new to the table – different perspectives, fresh ideas, and a shared love of making our stores feel like home.

Pay

• Age 16‑17: £8.00 per hour
• Age 18+: £12.71 per hour

Schedule

This is a seasonal position lasting until 13 February 2027, with a minimum commitment of 8 hours per week. Flexibility to work weekends and evenings is required.