Seafood Manager

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Promotes excellent customer relations by instilling positive customer focused behavior with associates.
• Smiles and greets customers, answers customer questions and helps resolve customer concerns promptly in a polite and professional manner.
• Focuses on continuous improvement in all areas of the department and makes changes to ensure progress.
• Takes customer orders over the phone or in person at the store with a pleasant and positive attitude.
• Determines what the customer is looking for in terms of size and appearance.
• Creates the finished product in a timely fashion.
• Manages inventory levels and reviews orders to ensure product quantities meet customer demand.
• Maintains backroom organization and product storage within company guidelines.
• Oversees shelf replenishment efforts to ensure product availability for customers, with prioritization for weekly specials, seasonally and locally relevant items, and other high-velocity items.
• Schedules all Seafood associates, oversees and participates in training, rewards and recognizes performance and delegates work assignments to effectively utilize talents and abilities while maximizing profits for the department.
• Participates in associate annual performance reviews and new hire interviews.
• Utilizes the Learning Management System (LMS) for current and new associates.
• Develops and implements localized merchandising plans, sets up and creates displays for new or seasonal items to drive sales.
• Develops and maintains communications with other departments and store manager in order to devise cross merchandising plans, to meet financial objectives.
• Maintains backroom and receiving area security and organization by promoting 5S procedures.
• Responsible for general sanitation in the department.
• Follows cleaning schedules and department guidelines to ensure that work areas, equipment, counters, display cases, etc. are well maintained, clean and meet all health and OSHA requirements.
• Disposes of trash properly.
• May assist with baling cardboard or other related duties if properly trained.
• Ensures smooth function of department and store by cooperating with co-workers and supervisors.
• Responsible to continuously improve job and department performance.
• Responsible for utilization of all company provided Personal Protected Equipment (PPE). Including but not limited to cut resistant gloves, safety cutters, company sponsored footwear, etc.
• May also be called upon to assist in other departments.

Qualification Requirements

• A high school diploma or general education degree (GED) is required.
• An associate or bachelor's degree in business related or food service-related field is desirable.
• A minimum of (3) years management experience in a retail/restaurant/supermarket environment is required.