Seadog Ticket Booth Supervisor- City Cruise Chicago

Duties And Responsibilities

• Oversee Pier Sales Agents and be prepared to troubleshoot problems, train staff when needed, and enforce policies
• Enter new reservations accurately and thoroughly
• Process payments in a timely manner in following company procedures
• Successfully proper cash handling and maintaining of all monies in the ticket booth including deposits
• Maintain sales and accounting documents required for closeouts
• Lead by example using RESPECT
• Inspect food preparation and service areas to ensure observance of safe, sanitary food-handling practices
• Sales & Guest Service
• Resolve guest issues/Critical Moments of service
• Promote maximum revenue attainment by performing transactions with efficiency
• Avoid errors in transactions while monitoring product capacities
• Ensure that every guest is greeted warmly when approaching the ticket booth
• Answer questions regarding product, price, duration, etc. with expertise and patience
• Prepared to work during submitted availability and scheduled time
• Maintain uniform and personal grooming in compliance with appearance standards
• Attend applicable meetings and training sessions as designated or necessary

Requirements & Qualifications

• Minimum of one (1) year customer service experience necessary
• High school diploma or equivalency required
• Supervisory experience is preferred
• Must be at least 16 years of age
• Cash handling experience is required
• Able to communicate effectively in oral and written form
• Must be organized and detail-oriented
• Meet deadlines
• Focused on customer needs
• Able to handle multiple tasks/projects at one time
• Establish and maintain effective working relationships as required by job responsibility
• Listen effectively, assesses the situation, determine relevant issues, & suggest solutions
• Must be energetic and upbeat