Restaurant Supervisor - City Cruises Chicago

Duties And Responsibilities

• Supervise and coordinate the activities of restaurant front of house staff to ensure efficient and effective operations.
• Ensure that all food and beverages are prepared and served in accordance with quality standards and customer preferences.
• Train and develop restaurant staff to provide excellent customer service and maintain high levels of cleanliness and hygiene.
• Maintain accurate records of restaurant transactions, including sales, inventory, and customer feedback.
• Resolve guest complaints and ensure that all guest issues are handled in a timely and professional manner.
• Ensure compliance with all health and safety regulations, as well as restaurant policies and procedures.
• Collaborate with management to develop and implement strategies to improve restaurant performance and profitability.
• Assist with the recruitment and hiring of new restaurant staff as needed.

Requirements & Qualifications

• High school diploma or equivalent required; associate degree in hospitality management or a related field is a plus.
• Minimum of two (2) years guest service supervisory experience.
• Strong leadership, communication, and interpersonal skills.
• Certification in Health & Hygiene – SERV Safe Certification in Alcohol Service – TIPS
• Excellent guest service skills and a passion for delivering exceptional dining experiences.
• Proficiency in computer systems and software such as POS systems.
• Ability to work in a dynamic and fast-paced environment, including evenings, weekends, and holidays.