Restaurant Manager - City Cruises, Philadelphia

Duties And Responsibilities

• Provide exceptional hospitality to guests and shipmates as prescribed in Our Service System (RESPECT)
• Rotate as shift manager and ensure adherence to cruise scripts, supervision of staff, quality meal service and entertainment
• Gather necessary information from other departments to ensure guest satisfaction (special requests, additional services, special timing, etc.)
• Conduct pre-cruise meetings and communicate to employees all necessary information regarding the cruise (seating charts, special bar packages, boarding procedures)
• Maintain highest standards of safety for customers and staff
• Maintain highest standards of sanitation in accordance with local regulation and corporate guidelines
• Develop and execute programs that improve the level of service and product quality
• Lead by example; maintain highest level of professionalism, integrity, and strong work habits
• Develop strong teamwork within the crew
• Aid in hiring, training, and development of all restaurant shipmates
• Help develop and execute shipmate incentive programs
• Maintain good working relationships with other departments (marine, sales, and administration)
• Attend all scheduled meetings
• Operate all restaurant systems (point of sale, inventory/purchasing system, reservations system)
• Reconcile onboard cash and credit sales with the point-of-sale system
• Review timekeeping records for each shift to ensure accuracy
• Create schedule for assigned department ensuring proper staffing within budgeted guidelines

Requirements & Qualifications

• High school diploma or equivalent required
• Minimum of five (5) years of total restaurant experience in full-service, high volume environment
• Must have supervisory experience
• Associates or Bachelor's degree in related field preferred
• Responsible alcohol service requirements—RAMP Certification required
• Responsible for meeting health department sanitation codes & requirements—SERV Safe Certification required