Food and Beverage Training Supervisor- City Cruises Chicago

Position Summary

The successful Training Supervisor is responsible for the initial and ongoing training of all new hires and current crew. They must be able to coordinate training for all crew members, so they are prepared to execute friendly and enthusiastic service.

Duties And Responsibilities

• Schedule all training and follow shifts for new crew
• Work as a supervisor on cruises where new crew is training to lend a helping hand and ensure the training standards are being executed
• Check in crew for pre-shift meeting by ensuring all in the correct uniform per role
• Provide crew with any knowledge needed to successfully execute the cruise
• Keep all crew motivated throughout training
• Develop strong teamwork within the crew
• Assist with orientation, recruitment and training and retention of assigned vessel(s)
• Ensure crew are trained and consistently follow and adhere to proper company standards

Requirements & Qualifications

• High school degree or equivalent required
• Understanding the ability to execute all F&B positions
• Maintain clean and professional standards
• Strong communication skills
• Strong organizational skills
• Communicate effectively in oral and written form
• Demonstrate ability to manage multiple priorities/tasks
• Full product knowledge of:
• Menu
• Wine list
• Drink list

Benefits

The RESPECT Service System embodies our mission, vision, values and operating principles. By creating a company culture that puts RESPECT at its core, we believe it will drive us to achieve our goal of becoming a Global Experiences and Transportation Leader.

EEO / Disabled / Protected Veteran Employer

Hornblower is proud to be an Equal Employment Opportunity employer. We offer equal employment opportunities to all qualified individuals and prohibit discrimination and/or harassment of any type, including but not limited to discrimination and or harassment based upon race, religion, religious creed, color, national origin, ancestry, citizenship, sex, sexual orientation, gender, gender identity, gender expression, age, pregnancy or relation medical conditions, childbirth, breastfeeding, parental status, veteran and/or military status, disability (physical or mental), medical condition, genetic information or characteristics, political affiliation, domestic violence survivor status, marital status, or other characteristics prohibited by federal, state, or local law. Additionally, as a federal, state, and local contractor, Hornblower complies with government regulations, including affirmative action responsibilities for qualified individuals, where and as they apply. The company also participates in the E-Verify program in certain locations.