City Cruises ALX - Ticket Booth Agent

Duties And Responsibilities

• Receive passengers and inform them about boarding procedures
• Print, sort and distribute boarding passes to passengers
• Address guests by name and recognize their special occasions
• Explain products or services and prices, and answer questions from customers
• Collect outstanding balances for reservations, and collect payment vouchers from third party distributors
• Make and confirm cruise reservations using telephones, faxes, mail, and computers
• Maintain computerized inventory of available passenger space and provide information on space reserved or available
• Resolve customer complaints regarding booking, ticketing, and special boarding needs
• Contact guests about changes to their cruise date, time, or departure location

Requirements & Qualifications

• Must have a minimum of 1 year customer service experience
• Required to use computers and computer applications such as Microsoft Word & Excel
• Must have excellent oral communication skills – expression, listening and comprehension
• Must be able to read and write English; will be required to enter, transcribe, and/or maintain information such as special requests and cruise manifest information in electronic form
• Cash handling / basic math skills are required; agents collect money from guests, and return proper change
• Must meet minimum state age requirements
• Must be reliable, responsible, and dependable
• Must possess a service orientation
• Must be careful about details and thorough in completing tasks
• Must deal calmly and effectively with high-stress situations