SEA Passenger Service Agent - Part Time

About the role

Swissport is a global leader in aviation services providing Ground Handling, Cargo Handling, and Passenger Services to over 300 million passengers annually. The company's mission is to provide the aviation industry with consistent and tailor‑made solutions worldwide for a better customer experience. Swissport’s core values are Show You Care, Do the Right Things, and Win as a Team.

Responsibilities

• Inspect and verify passenger documentation
• Issue boarding passes and reschedule passengers affected by flight interruptions or cancellations
• Manage passenger baggage processing including handling and fee calculation if applicable
• Assist passengers as needed through arrival and check‑in processes, including support for passengers with special needs such as unaccompanied minors (UM), VIP passengers and passengers needing wheelchair assistance
• Direct passengers through Customs, Immigration, and Quarantine, as required
• Make public address announcements as required
• Assist Ramp Service Agents to ensure that wheelchairs, strollers and gate‑checked bags (cleared through security) are made available for loading upon departure and delivery to passengers upon arrival
• Comply with all federal, state, municipal, airport authority and carrier security requirements and Swissport SOPs and policies
• Operate equipment to include the jet way, computer keyboards, and carrier‑specific reservation/ticketing software
• Produce all required work‑related documentation
• Other duties as assigned

Requirements

• High School diploma or GED equivalent
• Passionate about customer service and must have relevant work experience
• Excellent communication skills (written and verbal) in country‑specific language
• Additional languages desirable
• Commitment to continuous improvement
• Self‑motivated and able to work independently
• Attentive to detail and numerate
• Ability to follow processes and procedures and apply a flexible approach when required
• Must be able to type and learn airline‑specific computer reservation/ticketing software
• Willingness to work in inclement weather

Benefits

• 401(k) with company match
• Dental insurance
• Health insurance
• Life insurance
• Paid time off (vacation, sick time, company paid holidays)
• Retirement plan
• Tuition reimbursement
• Vision insurance

Pay

$22.00 per hour