SEA OCC Duty Manager

About the role

Are you ready to take flight in a dynamic and fast‑paced aviation industry? As a global leader in aviation services, Swissport provides Ground Handling, Cargo Handling, and Passenger Services to over 300 million passengers annually. Our mission is simple – “To provide the aviation industry with consistent and tailor‑made solutions around the globe, for a better customer experience.” We believe that our people are what differentiates us from our competition. At Swissport, we are driven by our core values of Show You Care, Do the Right Things and Win as a Team.

Job Summary

The Operations Communication Center (OCC) Duty Manager is the central point of communication for the daily operation. The OCC Duty Manager tracks aircraft movement of our customers and communicates the movements to the operating departments; logs daily flight activity; and communicates to both internal and external customers in a timely and professional fashion.

Responsibilities

• Coordinate daily flight activity between all Operating Departments.
• Communicate all daily flight schedule changes to all affected Operations Departments and reallocate resources to facilitate on‑time departures.
• Ensure all Swissport controllable services are completed for an on‑time departure.
• Communicate with all levels of management, customers, and other agents in a timely and accurate manner.
• Ensure daily flight activity logs are accurate for proper invoicing.
• Optimize the use of the ramp staff for flight activity coverage.
• Other duties as assigned.

Physical Demands

While performing the duties of this job, the employee is regularly required to sit and talk or hear. The employee is occasionally required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; and stoop, kneel, crouch, or crawl. The employee might occasionally lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required include close vision, distance vision, color vision, and ability to adjust focus. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Requirements

• Minimum 3 years Ramp Supervisor experience
• Excellent verbal and written communication skills
• Excellent knowledge of Ramp Operations
• Strong organizational and multi‑tasking skills
• Leadership ability
• Customer focus and quality awareness
• Ability to deal with conflict
• Valid Driver’s License

Pay

The expected salary is $84,000 per year.

Benefits

• 401(k) with company match
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Tuition reimbursement
• Vision insurance