SDV Supervisor

This position is responsible for the professional and efficient coordination of the Sexual and Domestic Violence program, including supervisory duties, client advocacy, community outreach, and networking, as well as a variety of clerical duties that support consumer services, information dissemination, and the day‑to‑day operation of the organization.

Responsibilities

• Supervisory duties: Supervises SDV Advocates, monitors performance, provides coaching and guidance, conducts performance evaluations, and ensures employees meet established goals and expectations; serves as a leader on the case management team and provides guidance to other team members as needed.
• Direct client services – employment navigation:
  • Provide support services to sexual and domestic violence survivors focusing on employment navigation and job training.
  • Document case notes, maintaining updated and accurate records.
  • Provide one‑on‑one career counseling and coaching to help survivors identify suitable job opportunities.
  • Assist survivors in creating and updating resumes and cover letters tailored to specific job applications.
  • Help survivors navigate online job portals and application processes.
  • Establish and maintain relationships with local employers to identify potential job openings for survivors.
  • Pilot a new job‑training innovation that awards four survivors each program year with tuition assistance toward a certification or apprenticeship.
  • Advocate for clients as needed, connecting them to appropriate resources or referrals (legal, transportation, children’s services, counseling, etc.).
  • Help clients develop goals and track progress.
  • Assist in maintaining the emergency shelter in conjunction with other SDV staff.
• Crisis hotline: Provide daily immediate crisis support to victims, conduct risk assessments, determine safety measures, involve law enforcement when needed, assess shelter needs, and provide emotional support.
• On‑call support: Rotate overnight and weekend on‑call support with other SDV‑trained staff; create and distribute the on‑call schedule each month to the regional hotline, front desk, senior leadership, and SDV team.
• Grant writing: Assist with SDV‑specific grant writing, tracking, and reporting.
• Community outreach:
  • Deliver educational presentations to Goochland individuals, groups, and partners in surrounding counties twice each quarter.
  • Attend local, regional, and state‑wide network and training events/meetings.
  • Stay updated on SDV‑related issues and legal matters by networking with other programs, identifying resources, and learning ways to improve the program.
  • Collaborate with other GoochlandCares program coordinators on client needs, caseload management, and evaluating SDV‑related needs.
  • Create and implement outreach strategies to underserved SDV populations.
  • Record program expenses, allocate funding, and submit expense receipts to Finance as incurred.
  • Train, supervise, and track SDV volunteers throughout the year, ensuring program support and accurate volunteer hour tracking.
  • Connect clients to other GoochlandCares services or external organizations to meet their needs.
• Complete other duties as assigned.

Requirements

• MSW/LCSW with 2 years experience preferred, or BSW with 5 years domestic‑violence experience.
• 3 + years experience working with sexual and domestic violence (SDV) victims.
• Experience supervising employees and volunteers.
• Ability to be on‑call to support the SDV program and urgent matters.
• Ability to handle highly confidential and sensitive matters with a trauma‑informed care approach and maintain strong boundaries.
• Strong interpersonal communication and collaboration skills; caring, tactful, diplomatic, and respectful attitude toward staff, volunteers, and clients.
• Strong written and verbal communication skills.
• Flexibility to adapt to changing situations and schedules.
• Ability to multi‑task, strong attention to detail, and manage different priorities while understanding the big picture.
• Strong organizational skills; ability to manage multiple deadlines and projects.
• Self‑awareness and willingness to seek assistance when needed.
• Commitment to the mission of GoochlandCares and engagement of volunteers.
• Valid driver’s license in good standing.

Technical Skills

• Proficiency with Microsoft Office, specifically Excel.
• Ability to learn new software programs and databases.

Physical Requirements and Environmental Conditions

• Must be able to lift up to 50 pounds at times.
• Prolonged periods of sitting, standing, typing, talking, lifting, and driving.
• Occasionally may be required to wear personal protective equipment (mask, gloves, etc.).